With food, clothing and other daily necessities of consumption different from the consumer home appliances is a continuous process. In the consumption process, not only produce high quality products, but also a good after-sales service to ensure the normal use of the product. Association of Chinese home appliance repair with the words to describe the Secretary-General Liu Xiumin is: home appliances not only to "eugenics," but also "good education", and neither is dispensable. The "priority education" is a good after-sales service guarantee. As the large household appliance market, users scattered manufacturers alone to ensure after-sales service, both financial and human resources, in the present circumstances is unrealistic, but also impossible. Thus, although there are various home appliances service outsourcing, but is still satisfied the basic needs of an important means of service. Experts point out that in view of the status of home appliances service, how to standardize service outsourcing, let appliance service industry operations and development of sound track is the most realistic and urgent.
Special appliance repair service outsourcing from changes to the specialized maintenance
It is understood that the special appliance service enterprises are the extensive type, number of manufacturers special phenomenon of a maintenance company is not only widespread, but has also become a major mode. This extensive pattern of spread, not only repair and maintenance services are not professional, level difficult to raise, but also very beneficial to the supervision and management of manufacturers, home appliance service outsourcing process many problems are resulting.
China Consumer Association, said Han Huasheng, director of information, now more than a maintenance company contracted service brand phenomenon has spread, he has participated in many service enterprises in the General Assembly, in which there was a meeting in Tianjin, to a number of service providers. Then went to Dalian to attend a similar meeting, and then went to Qingdao to participate in a company's after-sales service the General Assembly. To his surprise, the three companies of the three service meetings, attend the service providers are basically the same. At the meeting, service providers quarrels, all around the question of money, because some enterprises to much, and some companies give less. Such a service provider services, the situation of many makers, it is difficult for service providers and manufacturers really of one mind, it is difficult to improve service provider's responsibility, and if responsibility is not strong, direct damage to the consumer, the ultimate damage the manufacturer.
A service provider serving more than the manufacturer's conditions often lead to the level of service because of cost, intentionally belittle or raise a brand's products. Han Huasheng, said that he had received many such complaints: a brand of refrigerators consumer complaints of poor quality, regardless of their reasons is actually factory maintenance staff to announce "The refrigerator of poor quality, out of a lot of problems, another brand of refrigerators are much better quality, will not fail "and so on. Later, a survey discovered that the original service provider is suspected of the previous brand manufacturers to less money, then a brand manufacturers to more money, they deliberately play down the front of a brand. This situation exists not only mislead consumers, the brand image of enterprises is also a great harm.
Create a service provider services in a variety of manufacturers, an important reason, is that many enterprises are accustomed to the current product categories, and then contracted out to different service providers, service providers can not repair TV repair air conditioning repair air conditioning service providers can not repair water heater. Manufacturers of this classification was originally contracted to provide better professional services, but it did not, a home appliance service providers to provide certain products can not only service, which creates a service contract to this company's air conditioning service, and then contract to another company's television service, abuse of the service pack this phenomenon more common.
Han Huasheng pointed out that, in order to fundamentally eliminate the problems in service outsourcing, it is necessary special services from the current shift to specialized services. The so-called specialized services, is a service provider specializing in one manufacturer, the service brand for all products, so as to enable service providers and manufacturers, or prosperity, a loss for both sides to enhance service providers a sense of responsibility, so as to enhance the overall service level.
Household appliance market, said Liu Buchen, a senior expert from the situation of China's home appliance service, service outsourcing is in line with market trends, but the appliance can not be a package of business services is over, but should strengthen the supervision of outsourced services, to strengthen outsourcing services, staff training, establish a corresponding management mechanisms to promote the sound development of home appliance outsourcing services. I am an expert from China Products, usually analyzes all kind of industries situation, such as auto air conditioner compressors , auto air conditioning compressors.
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