Frost-free function, the general idea of where consumers naturally include the "frost-free refrigerator", and "frost-free freezer." However, there is business to play a trick to deceive the consumer. Consumer Miss Hou's experience is representative.
Consumers buy a certain brand Miss Hou refrigerator, use the instructions printed on the "double-door frost-free refrigerator freezers" message, but Miss Hou has encountered trouble. The reason is regular refrigerator freezer frost thickness, not only can not be properly frozen food, and severe deformation of thick cream also resulted in freezer. Miss Hou not understand, why is obvious that no frost refrigerator, it will be forged so thick cream then? Many times in the company
Addition to failure, consumers Miss Hou
To the City Consumer Protection Committee
Office had asked to solve.
Appliance experts organized by complaints and immediately launched an investigation, and asked consumers to go test the quality of the refrigerator. Miss Hou test results reflect the situation with the same: no frost refrigerator, freezer frost.
Businessmen deny it refused to return
In substantiated cases, the appliances do then contact a refrigerator company, the company argued: thick cream freezer is normal, there is no misleading phenomenon. Refused to return. "Merchant explained that in the buck." Appliances do clear the attitude of the experts.
Experts believe that the trading behavior of consumers and businesses, the specification of the refrigerator can be seen as part of the contract transaction. According to the rules of contract interpretation, the language of the contract should be given priority in accordance with the generally understood interpretation, so the description of "two-door frost-free refrigerator freezers" should be understood as both the refrigerator refrigerators, freezers are frost free. Businesses so-called "frost-free freezers without" reason, not be established.
Fraud for profit companies do not
Business conduct is also not just pass the buck, City Office of Consumer Protection Committee of appliances that, if the business is so acting, but also constitutes fraud. According to "Shanghai Consumer Protection Regulations," Article 2: "operator to provide goods or
Shall not use or impurities, shoddy, selling adulterated goods, false pricing methods such as fraud, damage to legitimate rights and interests of consumers. "This alleged fraud, is to inform consumers deliberately false information or deliberately concealing the true situation, induces consumers to make mistakes mean that behavior.
Appliances to do that, Miss Hou refrigerator company complies with the complaint constitute the elements of fraud: 1, the company has a subjective fraudulent intent. Companies know that the refrigerator is a frost-free refrigerator, freezer frost, but in its written statement on the "frost-free refrigerator freezers" for sale, apparently with the intent; 2, the objective of the company to implement a fraud. The so-called fraud is fraud, people can be caught in error, enhance or maintain the wrong behavior of the error. 3, Miss Hou consumer fraud by the operators and the mistake of choosing the product.
Patience in the appliance to do the mediation, the two sides reach a final agreement, the company for return processing. I am a professional writer from China B2B Market, which contains a great deal of information about full face bike helmet , martial arts sparring gear, welcome to visit!
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