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IT Infrastructure management has gained enormous popularity in the past few years since it has been proven that its effect on company’s sales can be tremendous. However, it is important to make it clear what a good infrastructure manager needs to be able to do. Some attention needs to be paid to the adjective “good”. That is pretty much because a manager is high enough in the hierarchy to make his decisions on what to do, and what not to do. Yet there are some core tasks which are of such significance that infrastructure managers definitely need to decide them by themselves. Let’s take a closer look at them right away. Perhaps, one of the most important duties which an infrastructure manager does not have to assign to somebody else is setting the priorities. That includes making plans, using the work force in an affective way. In short, “priorities” are all those important tasks which determine the Information Technology Infrastructure Management’s success to a great extent. Thus, those are not responsibilities to be handed to anybody else but the manager. Of course contractions are another important part of an infrastructure manager’s responsibilities. A good manager should always examine the contracts with new customers so as to make sure that all deadlines and requirements pointed out by the customer will be met. After all, customers’ satisfaction should be a manager’s main priority. Carrying out feasibility studies and service development are also some of an Infrastructure Manager’s main responsibilities. In general, a manager needs to find ways and approaches for developing the quality, reducing the price, and increasing the range of services offered. Moreover, he or she needs to look for ways for increasing the work force’s effectiveness, giving direct and clear instructions to his/her subordinates and, of course, controlling whether all of those are executed correctly. In other words, an Information Technology Infrastructure Manager needs to do what all managers do in their own field: to provide conditions and rules which will help the business flourish, and keep an eye on whether those rules and instructions are followed precisely or not. If not, the manager is empowered to dismiss, demote (or promote) his/her subordinates as long as there is a valid reason for the manager’s actions, of course. Having said all that, it is not difficult to conclude that a good Information Technology Infrastructure Manager also needs to be hard-working, respectful, and a man of principles. Those are all personal traits which make one suitable for that position.
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