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With our economic climate in such a volatile state it is paramount to provide the best customer service. Regardless of the sector your business is in - an exemplary standard should be set. The consumer can choose to spend their money with any of your competitors it is therefore necessary to be ahead of the game. Customer retention should be at the forefront of every savvy business owner’s mind as this is the best way to stay afloat in the hard times that many businesses are experiencing due to the credit crunch. With the euro being fairly unstable there has never been a better time to put a lot of effort and money into providing a better quality of service. The consumer is simply not prepared to part with their hard earned cash and receive substandard products or services. One way of building your business slowly while waiting for the recession to end is by retaining customers. A dedicated contact centre can be the answer - a place where phones can be answered first time and all queries can be resolved, orders can be taken or appointments placed depending on the type of business it is. We all know how off-putting bad customer service can be, such as emails being ignored or phone calls being trapped in loops. Bad service can prove frustrating, leading to a loss of customers who will in turn pass on bad reports to their friends and colleagues. Great customer service however will be talked about and recommendations will be made in your favour. Your company might choose mails shots to target specific customers for up-coming deals or promotions. Mail shots are also a great way to keep customers informed about any new products or services that may be of interest to them. Better still, email or text alerts can be set up so you can keep in touch with customers – this method of contact is preferred by many people, however, in some cases a good old fashioned hard copy delivered by the postman hits home harder. One of the roles of the dedicated customer contact centre can be to capture the customer’s details and compile a database with the information gathered. Then it will be possible to easily print and send out marketing material to potential buyers. Occasional outbound telephone reminders to customers can be beneficial too - a gentle reminder to the customer that your business is waiting to help them out and provide a quality service. Any successful customer contact centre will need the best phones for business in order to run a proficient service. Suppliers of business phones and small business computers can be found online.
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