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If your business relies on despatching goods to customers or other businesses then it is essential that you have a reliable delivery system in place to ensure they receive the goods as and when expected. Stock – always keep an up-to-date stock list so you know exactly what is available for immediate despatch. Keep a record of items that are delivered so you know which items need to be re-stocked regularly. Orders – whether you receive orders by phone, fax, email or online it is vital that you have a system in place to ensure that orders are received, processed and responded to within 24 hours. You may wish to use an automated email or send an ‘order confirmation’ with some information about when your customer can expect to receive their goods. Packing – it is important that you package your goods carefully so that they do not become damaged in transit. Choose packaging that provides adequate protection but also does not appear wasteful. Cardboard is ideal because it can easily be recycled. Delivery notes – any order that is despatched should be accompanied by a delivery note so that the recipient knows exactly what is contained within. They can also then make a quick check to see that everything has in fact been delivered correctly. This is particularly useful if you often send part-deliveries and it is a good idea to keep a copy of all delivery notes for your records. Labels – your delivery and sender address should be clearly marked on each parcel. Notices like ‘Fragile’ and ‘Handle with Care’ can help warn a courier that the contents within are easily breakable but they are no substitute for poor packing. Sometimes it can also be useful to add an extra note for detailed delivery instructions and also mark the box with a warning for the customer that they should check the goods on arrival before signing for them as ‘received in good condition’. Collection & delivery – most businesses will need to arrange for a courier to collect and deliver their goods. Choose a service that allows you to manage your deliveries online so that items can be easily traced and booked for delivery. Make sure you allow enough time to package your goods before the courier arrives for collection and always check the delivery times carefully before advising a customer of their anticipated delivery date. PODs – proof of delivery forms contain the recipient’s signature and are vital when trying to prove when an item was delivered. It is also useful to keep a record of them for future reference. If you regularly need to arrange a parcel delivery then it is a good idea to ensure you have a reliable system in place. Choose a suitable courier like an eBay courier or home delivery courier that can handle your particular needs and requirements.
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