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Websites like eBay have become hugely popular in recent years with both customers and sellers alike. They are simple to use and as a customer you can make quick price comparisons and read independent reviews about the seller. Many people still feel wary about making purchases and sales online so eBay offers a secure platform for everyone that is widely trusted. Setting up an eBay account is really easy but if you are planning to sell your products online then it is important that you have a carefully thought-out delivery procedure in place before you process any orders. This means you can rest assured that your orders would be delivered on time and in good condition. Many negative customer feedback comments are associated with poor delivery services so it is very important that you get this right if you want to retain a high feedback score. Here are a few important things to consider when choosing a courier to handle your eBay orders. Delivery options – it is a good idea to choose a courier service that offers both a standard and economy delivery service for your customers to choose from. These typically range from 2-3 days to 4-6 days. Collection options – can your chosen courier collect from different addresses and arrange remote collections? If you need to leave work is there an option to nominate a ‘safe place’ they can collect from so you don’t have to spend all day waiting for the courier to arrive? Track and trace – does the courier you have selected have an online track and trace service that can be accessed by your customers? This can save a lot of time answering email queries regarding delivery updates. Can you keep a record of your delivery addresses and book collections and deliveries online? Proof of delivery – if you are having trouble tracing a shipment does the service enable you to download a proof of delivery (POD) form quickly and easily so you can see who has signed for the goods and where they were delivered. Multiple delivery attempts – many customers will find it frustrating if they miss their delivery and have to retrieve the parcel from the depot. Try to look for a courier service that will make at least two or three attempts at delivery before returning items to the depot. Competitive rates – cost is an obvious important factor when choosing a courier service but be wary of how rates are calculated. These can vary from courier to courier with different rates for size and weight. Some couriers charge a rate per parcel while others charge per consignment, which can contain multiple parcels. This is worth noting if you think you may need to send multiple parcels to the same address. If you need a business courier service for handling your online sales then it is best to look for an eBay courier that offers a shipment service that is suited to your needs.
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