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For service management businesses with a mobile workforce constantly in demand and “on the go”, moving from appointment to appointment, seamless and effective workforce management is a must. Technology can provide solutions, such as providing software to help management a workforce and by improving the use of mobile devices when workers are on the road. Software in particular is a critical service management business tool. It drives the way service management can deliver higher levels of customer service, remain competitive to win more work and attain operational efficiencies to keep costs down. Find a reliable software partner But there’s more to software than simply choosing an out the box solution. You have to find a reliable that is willing and able to work in partnership with you as a business. The best of software partners will position themselves are your collaborative IT supplier, continually maintaining the high standards required to ensure the software justifies its place as such a critical business tool. Cloud-based software With cloud computing such a cost-effective and efficient delivery method, if your software supplier provides cloud-based technology they should undertake responsibility for maintaining, upgrading and managing the software on your behalf. What this also means is that all of the supplier’s innovation, and any improvements to the software, should be automatically available to all. So everyone, including you, should benefit from best practice and get the latest software version. Friendly and efficient support desk On top of this, software suppliers should provide a highly skilled and experienced support desk to support your business with issues and any challenges, the delivery of which should be linked to a service level agreement (SLA) with each customer. Continuous communication from the team behind the software and involvement of customers whenever possible is also a must. Valuing feedback should be something your supplier lives and breathes, as you can help determine and drive improvements to the software itself, too. And by keeping the lines of communication open your s software supplier will also be able to focus on what matters most to you. Improvements to the workforce What all of the above should be able to drive are tangible improvements to your mobile workforce. Because with the best of software in place and a supplier you trust and who works to drive your business forward, you should begin to see higher productivity and better service from your workforce. For example, field service management software is able to automatically rearrange appointments according to the best worker, their location and distance from the job, and then communicates these appointments to each person’s mobile device. This not only supports teams to be more productive and efficient, but saves both on time and fuel costs, too. Oneserve is a trailblazing technology company developing and providing leading-edge field service management solutions to support mobile workforce management and service delivery. Visit www.oneserve.co.uk
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