Too many transmission repair shops treat their customers unprofessionally. Unfortunately, because many customers are uncomfortable with auto mechanics, they allow this to happen. If they've never had the pleasure of dealing with a personable, well trained auto shop mechanic, they might not even know any better. But, auto work is just like any other service industry. You have a right to expect good work, friendly service, and a professional experience. Why do you deserve this? Because, for one, the work is inevitably expensive and two, there is always plenty of competition. There are ways to ensure that you're getting what you pay for from your auto shop. |
The next time that you're getting your oil changed or doing some other kind of routine maintenance on your vehicle, watch the other customers closely as they go in for major work. You'll probably get accustomed to seeing a blank, deer-in-the-headlights expression on their faces as they are told what needs to be done and how much it's going to cost. Many drivers don't even really realize what they're paying for. They nod and grunt and act as if they understand, but they seldom do. Don't be one of those customers. Ask as many questions as it takes to fully understand what is being done to your vehicle. Transmission repair is extensive and expensive. You deserve to know what's going on.
Listen and Be Observant
It's all too common for car owners to drive away from a transmission repair shop and immediately hear a sound or feel something they know is wrong. But often, these people are so happy to be done with a negative experience that they don't bother heading back to the shop. This can be a big mistake. Faulty work may only be challenged for a limited period of time. If you have a major issue six months down the road (resulting from work that could have been immediately corrected), you may not have the options you had earlier.
A transmission repair shop is legally obligated to give you a written estimate before they begin the work. While some shops will charge you a substantial fee just for diagnosing the problem, this in no way places an obligation on you to get it fixed at that shop. Shady shops will make it seem as though you have to, but this is nonsense. Always make sure to get a written estimate so that you can come back to it if the final bill exceeds that figure.
For residents of Beaverton transmission repair is available from the experienced professionals at http://www.cottmanofbeaverton.com.
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