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The Complex Mechanisms of BSS OSS and Convergent Charging by nishaidhijames boss`
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The Complex Mechanisms of BSS OSS and Convergent Charging |
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Telecommuting
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The telecom industry is spreading its reach gradually day by day, mainly by introducing new parameters. This increase has prompted the industry to widen the range of the services provided to the customers. The consumers are being benefitted with the increase in the plans and the availability of greater service packs and schemes which, in turn has been influenced by the boost and addition of newer devices in the market. BSS OSS provides the means for delivering a better quality and professional services to the consumers. BSS and OSS are acronyms for Business Support System and Operational Support System. These two services are in fact complementary, though they may sound distinct services mechanisms. BSS involves customers and the payments, tariff plans and bills side of the story while OSS comprises of the workflow management with the telecom organization. Convergent charging has been an important aspect of the telecom industry and it aims to provide better services for the clients as well. This service has benefited consumers and the operators by providing a simpler format for various modern age prepaid and postpaid billing services. Different consumers are liable to different forms of services provided by the same telecom operator. Thus common traits of services are expressed on the convergent charging solutions allowing the customers and executives alike in making the billing options easier. This service allows for the existence of a single format for billing issues; thus enabling accurate and errorless billing and service calculations. In order to avoid any kinds of confusion and enable a smooth flow of the working process BSS OSS becomes necessary. With the increasing competition among telecom brands, the company that is able to provide better consumer service and satisfaction is ultimately the winner at the end of the day. With such advanced options like the convergent charging and BSS OSS, customer service is getting increased priority and the situation is improving.
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