There are distinctive areas that need to be addressed. The amount of time and energy invested is directly related to how high a person aspires to climb. A general manager needs to develop a different skill set than a restaurant manager. A person on the floor needs to focus more on people. An administrator needs to focus on numbers. |
The first step to becoming a leader is to learn what skillset you need. The next step is to become proficient in those skills.
There are some general areas that all good managers need to improve and sharpen.
Communication skills People skills Problem solving skills
The most overlooked is communication skills. There is an old adage 'say what you mean, mean what you say.' It is not only important to be able to find a solution, a manager must be able to make everyone understand what they want. This is complicated by the fact that people have different vocabularies, levels of understanding, and comprehension. There are also six different 'love languages' and 'communication styles' that come into play.
The love language is one of the easiest skills to learn. The love language determines how a person feels rewarded. If a person is physical, then buying them a gift will not have the same effect as a hand shake. On the other hand, if someone needs quality time, then a pay raise won't produce the same level of loyalty as sitting down and talking over lunch.
Communication styles determine how a person hears a message. One person may need visuals, another may need a direct and understated message. Communication should always be direct, with no personal attacks, simple, and focused. Personal communication can include names, and is more geared to building relationships. There is no evasive language in good leadership. People must be given the time necessary to learn that your yes means yes, no means no. There is no room for colorful or 'over the top' language.
There is also no room for emotions in leadership communication. The higher a manager climbs the less right they have to their emotions. They also have more responsibility to put aside their own communication style and accept another individual's communication style, allowing that individual to use colorful language as well as emotional influence.
A good leader realizes that communication is not about their needs, being respected, or being treated in a specific manner. It is about getting the job done. On the job communication is a tool, nothing more.
Leaders are Problem Solvers
This is the first area that needs to be developed if you want a career as a general manager, restaurant manager, or even as head of the wait staff or kitchen staff in a large restaurant.
Mike Moore is published on more than 300 websites. He writes success and career articles that cover topics from restaurant management, career paths, business management, home based business, and business start up. . He is published on various website including http://geckohospitality.com
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