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Content Writers How To Handle Negative Comments From Clients by Donald Turner
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Content Writers How To Handle Negative Comments From Clients |
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Education
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Working as a content writer, sometimes we face negative comments and reactions from our clients. This happens even though we do our best to create the right content for the patron. These comments are cruel and often untrue; but we must realize that not everyone is going to be satisfied. We can try to provide red carpet services and offer alternatives to satisfy the consumer. This works for most but there are times when nothing works. Should you give a refund to the client? Personally no, they have a physical copy of the work on their computer. You can request them to sign a "Destruction of Document" form and then provide a refund. How should you handle negative comments? The best way to handle the undesirable comments is with a professional response, it should be personal and reflective on the issue that caused the client to be unhappy. If you can solve the problem for them, they may change their comments but if not, then you can archive the remarks for later. Try not to respond on an emotional level, the client has already broken this sacred rule. Be firm and polite in your response and if they chose to continue the conversation in a harmful course, you may have to blacklist them. Most clients can be reasoned with and it may be wise to put off an email for a few hours before responding. Never respond to deleterious comments with emotion or sarcasm! Try to develop a canned response that is polite such as "I do understand that you are unpleased with the content, is there anything I can do to make it right... " this could help start a kinder and gentler form of conversation. Providing that the angry client responds in a calmer tone, and then you can proceed to discuss the concern before explaining your point. Great customer service starts by listening to your client, remember they are paying your bills. Do not be false in your sympathy for client, take a neutral stance and look at it from their point of view and try your best to remedy the situation. You can keep the client, lose the buyer on a short-term basis or lose the patron forever. Never argue with your client! Make your point clear, simple and informative, so that your purchaser can understand your side of the issue. Your initial reaction to the email can be the point of success or failure. This is the critical time to think and not react. You can stall for time by offering a sympathetic response, which I mentioned in the last paragraph. Always keep your cool under fire and be ready to answer questions or issues but avoid defending your stance. If it boils down to a situation where the law is involved, keep all emails and other information to help your case. You can handle the negative comments in a positive fashion that should mellow everyone down to find a solution. writing job onlne
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