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How to complain by Natasha Johnson
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How to complain |
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Consumer
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Complaint letter in the Internet, so finding something you need will not be a challenge. If you decide to send an email, it should be also written in a business format, but mustn’t contain the heading. In the first paragraph of your letter you should specify the issue. Provide all the information you find to be important. The letter must contain information about date and time when the issue took place, location, name of person who dealt with you, name of a product, reason of a conflict, number of your account, warranty information (in case you make a purchase). Make sure you don’t let emotions rule the style of your writing. Complaint letter written by a decent person mustn’t contain any abusive words or emotional expressions. The second paragraph should provide your solutions about how the issue can be solved. For example, if the reason of a complaint was poor service, you can ask for an apology and discount. If the bought a faulty item, you can request the exchange or refund. Thank reader for his/her time in the third paragraph. Saying some compliments about the company will soften the complaint. Besides, it will give the reader a hope that you are planning to keep on dealing with this particular company (and your issue will be solved, you will stay company’s client, right?). It would be useful to enclose copies of any relevant documents such as checks, warranty guarantee tickets etc. In the end provide all your contact information (phone number, email, address) so that the company could contact you. Writing a Complaint letter may seem not easy, but you will quickly learn doing that. Remember that staying polite and specific are the main conditions for writing such letter. ">Sooner or later every consumer has to complain. Some people prefer online complaining, others contact support team and somebody just posts complaints all over the Internet. But, if you ask me, I will tell the best way to complain is to write complaint letters. Although, it may seem easy and simple, in reality it’s not so. In order to teach you how to avoid making mistakes and write serious letters of complaint, I will share some tips. The main thing you should remember about is that writing such letter requires being short and specific. The thing is that short letter will be read. The long one – will not. Letters of complaint are not the area where you should show your writing skills. The Complaint letter has to be addressed to the customer service department or head of the consumer affair department. Every reputable company provides all the necessary information (addresses, phone numbers and emails) of customer service department on its website. By the way, it’s better to check for this info before you actually start dealing with this particular company. Your letter must be written in a business letter format. There are lots of samples of Complaint letter in the Internet, so finding something you need will not be a challenge. If you decide to send an email, it should be also written in a business format, but mustn’t contain the heading. In the first paragraph of your letter you should specify the issue. Provide all the information you find to be important. The letter must contain information about date and time when the issue took place, location, name of person who dealt with you, name of a product, reason of a conflict, number of your account, warranty information (in case you make a purchase). Make sure you don’t let emotions rule the style of your writing. Complaint letter written by a decent person mustn’t contain any abusive words or emotional expressions. The second paragraph should provide your solutions about how the issue can be solved. For example, if the reason of a complaint was poor service, you can ask for an apology and discount. If the bought a faulty item, you can request the exchange or refund. Thank reader for his/her time in the third paragraph. Saying some compliments about the company will soften the complaint. Besides, it will give the reader a hope that you are planning to keep on dealing with this particular company (and your issue will be solved, you will stay company’s client, right?). It would be useful to enclose copies of any relevant documents such as checks, warranty guarantee tickets etc. In the end provide all your contact information (phone number, email, address) so that the company could contact you. Writing a Complaint letter may seem not easy, but you will quickly learn doing that. Remember that staying polite and specific are the main conditions for writing such letter.
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