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Love a good bargain? It may come to your surprise but customer bargaining power can throw the best salesmen off his guard. Although, a price on a product may be listed as a fixed price, it doesn’t stop bargain-hunters from engaging in negotiation. Bargain-hunters have a particular type of customer personality. They enjoy the thrill of beating salesmen down to their chosen position. No matter how good the deal is, they are willing to negotiate on better prices, delivery options and warranty policies. While, negotiation is all fun and good, you may come across unreasonable customers who are trying to bargain for more than they deserve. Online Customer Service is an online CRM application which employs a team of globally situated operators. They are well-learned in the art of negotiation and can handle customers with polite and firm responses. Online Customer Care ensures we have your best interest in mind. We are aware customers ask hypothetical questions when negotiating. Our customer service representatives (CSRs) get pass the tricky setup and focus on solving the actual problem. If a customer is negotiating for an unreasonable concession, CSRs are trained to respectfully enforce their limits. They may say “That sounds a little high!” or “We see this differently. Here’s what I can do to solve the immediate problem” By not giving into their demands, the customer either makes a more reasonable offer until an agreement is made which is beneficial for both parties involved. Had CSRs given in, a customer would press on until he gets the upper hand! Online Customer Service makes sure difficult customers do not undermine your company’s credibility. If the customer is responsible for a problem they are complaining about, a CSR may respond with “We cannot compensate you because you failed to follow the instruction.” While, forgiving human error may seem like a nice thing to do, faulty customers who get their way will expect you to give in again. Online Customer Care follows Myra Golden’s rule: ‘Today’s exception becomes tomorrow’s expectation’. Before commencing negotiation, CSRs are trained to inform customers they do not have the final say. They can continue live chat to bring a meaningful discussion to a reasonable close. If the customer is making the situation difficult, the CSR can transfer the call to a more knowledgeable company representative.
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Online Support Chat, Online Customer Service, Online Customer Support, Online Customer Care, Live Chat Support, Help Desk,
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