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There is no doubt that e-commerce has brought many significant changes to the e-retailing environment. However, research shows that instead of going for the low prices at the expense of receiving poor customer service, customers are always happier to pay higher prices for good quality in online retailing. Nevertheless, there are certain aspects that distinguish one online retailer from another. By surveying the buyers engaged in online transactions it was found that customer satisfaction largely depends on three main factors. First is how they interact with your website, second is how well they get the solutions to their problems and finally the delivery of the products. All of these elements go into creating customer satisfaction and a strong repeat purchase intention. Online support chat is a great tool that allows customers to interact and seek relevant solutions to their queries with just a few finger strokes. Let’s see how purchasers can make most of their e-retailing experience using this widget. Interaction on Website: By enabling the shoppers to find exactly what they might be looking for, online customer support makes the interaction with a website very easy. The endless number of items on sale is of no use if there is no ease of navigation and it’s likely for the frustrated customers to immediately exit a website. Moreover, a website should be reliable and consistent in its functions. Not only live chat support adds to the functionality of a site but its multilingual feature makes it a flexible tool to accommodate diverse customers. All of these elements make interactivity with a website quite easier. Effectively Tackling Customers’ Issues When it comes to solving a problem, online customers always resort to two ways. Either they look it up in the FAQ section or simply go through the information at the website. Instead of jumping from page to page on your own, what could be better than talking to a live person who has all the solutions on his fingertips. With online support chat, company representatives operate 24 hours a day and seven days a week on a website. Customers can easily chat with the live reps who make best efforts to meet shoppers’ specific needs. Long wait times can aggravate buyer’s situation and intensify the frustration that he might already be going through. Online customer support lets customers speak their mind in a personalized setting, hence making the whole feedback process extremely easy. Product Delivery No matter what the customers purchase online, in the end it’s all about receiving the product. Of course it’s easy to acquire the product in a brick and mortar store, but in cyber world the lack of face to face interaction calls for more concerted efforts to make sure that the product is delivered in time and that too accurately.
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Online Support Chat, Online Customer Service, Online Customer Support, Online Customer Care, Live Chat Support, Help Desk,
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