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Are You Losing Quality of Service through Apathy? by tax cooloola
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Are You Losing Quality of Service through Apathy? |
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Business
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Anyone who has been in a long-term relationship will agree that, unless action is taken to keep things interesting, people will eventually take each other for granted. This applies not just to romantic relationships but to any type of relationship. The interaction between work colleagues who have been at the same workplace for a number of years, for example, can become staid and uninteresting. Professional relationships can also fall victim to this syndrome, with a resultant loss of service that an apathetic client may not even notice. To test this theory, think about the relationship you have with your accountants. Have your visits to their office degenerated into the annual 'getting the tax return done' pilgrimage? Are you so organised and disciplined with your business records that you are virtually handing the file to the accountant as a fait accompli? Does their junior staff member simply key your information into a software package and spit out your tax return at the other end? Long Term Business Relationships Can Become Too Routine If you answered “yes” to these questions, then you are being taken for granted. Your accountant is so comfortable with you and you with your accountant, that both of you have forgotten to explore new conversations and ask questions about financial issues. Neither of you are checking that you, as the client and the source of the accountant’s income, are getting the best value out of your consultation. Charter Partners are a group of Professional Accountants Brisbane with a number of innovative products and services they make available to their clients who are business owners and managers, directors of companies and private citizens, all with diverse and interesting businesses or careers. Offering these interesting people something different from other accounting firms ensures that mutually beneficial professional relationships don’t stagnate and become boring. Let's get back to you and your accountant; are you being offered a 30-day turnaround on certain services? Do you know up-front what your final invoice is going to be, or is it the sort of surprise that nobody likes to receive? Does your accountant actively seek to meet with you once every quarter to touch base and find out what is cooking in your world? An Active Relationship with Your Accountant Means Better Service At Charter Partners, their clients enjoy a number of special benefits. With their up-front pricing initiative, the client knows exactly what the final invoice for their services will be. A Fixed Price Agreement can be established for any work estimated at more than $500 and applies to annual taxation, accounting and compliance work, one-off projects or annual and ongoing fees for any monthly or quarterly work. All services are set out in the agreement so there is no confusion over any scope of work or pricing. Charter Partners also offer a business mentoring programme where business owners can access objective and independent opinions and input aimed at improving the business. The programme assists the business owner to generate fresh ideas and execute strategies for sustainable, profitable growth. This is difficult to do in isolation when the owner is dealing daily with operational issues and not getting the opportunity to look at and plan for the long term. These are just some of the benefits that Charter Partners’ clients enjoy. Other programmes and services are discussed in detail at www.charterpartners.com.au. After you have looked them over you may decide that it’s time to break up with your current accountant and try something more exciting.
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