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The business community is alive with buzzwords, acronyms and lip service ... Customer Relationship Management (CRM), total customer satisfaction (TCS), a user-oriented operation ... My answer to that theory is even older tsunami acronym ... (BS). In this case, it means the basic things. However, the other version that popped into his head covered as well, I can not stand all the buzz words ... they are for people who can not organize your thoughts, do not want to be seen or just seriously repressed need to win Scrabble ®. If you want to successfully stay in business and thrive, you need to be customer focused, you will need to create a relationship with the client, and you need to meet them ... It is the oldest principles of the free market capitalist system. People do not buy from companies, they buy from people. Let's face it, if you do not take care of your customers, someone else will. Business leaders have spent billions of dollars every year to the latest and greatest, new and improved, "the easy way" to manage their relationships with customers. But those same leaders to reduce training budgets to hire any available warm body to fill open positions on order lines, and retail stores, customer service policies to foster age and the least likely to take the customer's call. Does any of this sound absurd to you, or is it just me? Why on earth would a company spend several thousands of dollars to create a new mission to install CRM software (which can be a useful tool in the right hands) and run ads to identify themselves as the best only have long hold times, an archaic customer service policies, or to compensate for a poorly motivated workers and condoning the surly , poorly trained staff, and hope for a better result. The definition of insanity is doing what you have always done and expecting a different result. Putting a whole new siding or a fresh coat of paint badly designed and built in-house is still the result will ultimately collapse. In our experience, almost all business problems stem from four things: people, paper, practice and communication. If the right people at the right job, if the policy is not to allow people to do their job if the practice is poorly designed or if the communication is not effective ... the results are always poor. Free Government Phones at the lowest prices. Government assistance available. Get started for $0 down. This is even more important in light of the customer service arena. By the way, the customer service department IS NOT This is the attitude that must permeate all levels of the organization from the executive suite of construction services. Webster defines customers like ... "The one that buys a product or service," and the client as well .. "Under the protection of another person, a person who is engaged in other professional services" Let me ask you a question, as a business person, who would you rather have, the customer buys your product or customer, in accordance with your security much? The answer, and the way in which you approach your business development model means the entire population in your company's future profit margin. Ask yourself these two questions, which we will explore in more detail later in this article: What is the value of life a typical customer? What are the ways you have taken to improve with new and existing customers in a relationship? [Submit a written list.] Hopefully, the wheels turning, and you agree with me that in building relationships with customers is the solution for you and your business. Your goal should be to create customers who feel "protected" customers who know that you care and customers who become fans and are comfortable telling others about your business.
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