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Hospitality Kiosks in Hotel Lobbies How about have a hospitality kiosk installed on the entrance to the lobby of your hotel? This will be indeed a very good decision on the part of the hotel administration since these kiosks can reap tangible profits. The concierge kiosks can bring following benefits to the hotel: - The main problem with hotels is their staffing. They might be thin on staff due to some emergencies or at night, hotels normally half their staff to save on costs. These kiosks can come in handy in these timings as customers can themselves operate them because of a friendly GUI. Knowledge about the city and hotel can be disseminated on a click. Front desk staff can have the luxury of sleeping at night if these kiosks are operational! The provided information can include city news, weather forecasts, flights information, event listings, food menus and virtual tours. - These hospitality kiosks can be used to extend the brand name of the hotel. This means that customers can learn everything about the hotel at just a click. This way you don’t anyone to brand for the hotel since the customers will have firsthand information available on hand. - The kiosk won’t be lazy and lousy like some of the hotel staff, and will never take a day off unlike the staff that may go on a leave or be sick. These hospitality kiosks answer most questions that customers have and therefore, staff can utilize their saved time to solve other more practical issues. - These kiosks can be used to generate income as well. Local businesses and more corporate manufacturers of eateries and furniture businesses would like to advertise on the kiosks. The hotel management can co-brand their services with these brands. Tour companies and logistics providers can also advertise and buy time slots from the hotel. - Hospitality kiosks will payoff from day one since they will cut down on the staffing needs of the hotel. More than that, they will provide a competitive edge since they will be beneficial in customer relationship management. - These hospitality kiosks can also be used to print some coupons of brands with which the company might have cobranded. Customers are normally looking for best value for money and these kiosks can offer printable coupons. These factors goes to prove the point why such an investment in the hotel lobby is inevitable. Companies like Olea can help you find hospitality solutions with custom kiosks.
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