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If you fall asleep when someone mentions mobile workforce management software you need to wake up and smell the success that new advances in technology have made possible. At the heart of every field service business is the mobile workforce, they are the connection between operations and the end customer and if communication between these parties is weak the bottom line will suffer. In today’s economic climate it’s understandable that businesses are constantly striving to get more for less. The good news is that leading edge service management software is designed to do just this through improved workforce productivity and driving better levels of customer service. Choosing the right software will transform the way you work. With the explosion of cloud based software and mobile technologies it’s now possible to monitor your workforces performance in real time. To have complete visibility of not only your mobile workforce but that of your partners too, for a system to intelligently schedule and despatch field operatives according to location and skills, where routes to and from each job are mapped minimizing drive time and reducing fuel consumption. And if you’ve ever had any experience with scheduling mobile operatives you’ll know that priorities change though the day and jobs need to be rescheduled frequently. Software is now able to do this automatically and schedule or send amendments direct to each field worker’s mobile device, keeping the customer updated with a SMS text message every step of the way. Now that’s what you call visibility! An inbuilt mobile workforce scheduling solution is just one example of how effective the latest cloud based field service management software can be but there is so much more to service excellence. Many of the systems available today offer innovative solutions to mobile workforce management, workforce scheduling, supply chain management, workflow management, call centre management, asset management stock and parts management, dashboard/analytics and financial management integrated all in one system. Much software is nowadays supplied as SaaS (software as a service) which means implementation is simple and fast. If you are thinking about how new software might be able to improve the collaboration between your office based staff and your mobile workforce, then you should take a closer look at some of the service management software currently on the market. You should search out technology companies that are developing and providing ground breaking and award-winning software aimed at supporting service management business. For more information about how improved mobile workforce management software can be used to increase workforce productivity, take a look at the approach of UK cloud field service software supplier, Oneserve: www.oneserve.co.uk/solutions/mobile-workforce-management-software/
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mobile, workforce, management, software,
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