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Cloud computing, it’s widely recognised, is now fully formed, tested and robust technology, perhaps providing the greatest opportunity in recent times for companies to achieve goals such as reducing costs and increasing productivity. Everyone wants more for less and in the current financial climate, cutting costs without damaging your business model is vital. It can however, seem that actually putting that into practice can feel like an insurmountable task. Yet a number of vendors are now offering field service management software solutions in the form of SaaS (service as software) that utilise the cloud to drive a business forward at a dramatically lower cost than traditional methods. Unlike traditional business applications which requires an investment in licence fees, servers and support, SaaS is available on a pay-as-you go basis, which means that you can avoid the upfront costs of purchasing software and equipment – enabling you to redirect in-house staff from the brain-ache of ongoing support because this burden falls on the SaaS vendor. Another point to mention is that your software will always be up to the minute – and you don’t have to pay for software upgrades, new technology or training courses to help people implement it! If you have picked a good provider it is usually all part of the package – seamlessly. SaaS solutions are designed with the end user in mind, so they are incredibly user-friendly and despite past concerns about security the truth is that there have been far fewer service disruptions or security breaches among SaaS vendors than in traditional, on-premise software environments. Another point to note about the likeability of SaaS is size – it doesn’t matter if you are a SME or Enterprise sized company, the beauty of SaaS is scalability, and elasticity – so if you need to grow, that’s fine and if you need to cut back a little, then that’s fine too. Finally, because of the ongoing nature of a subscription based SaaS package, the incentive for the vendor to ensure its customers satisfaction is far greater (an ongoing relationship and support service is a necessity with any subscription based software). You want a product that has been developed over years, which is the intuitive software proven to increase productivity by considerable amounts. Plus, you should look for a user friendly interface and on-call support team the product boasts upgrades and system enhancements as part of the package and best of breed security. For more information about how field service management software is being used by successful businesses to increase workforce productivity, take a look at the approach of UK cloud field service software supplier Oneserve: www.oneserve.co.uk
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