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Over the past decade or so, and certainly in more recent years, more and yet more enterprises have embraced cloud computing in various forms for various purposes including Service Management Software. In fact it is widely acknowledged that the Cloud has been the making of such software. It’s easy to see why decision makers are turning to the cloud in ever growing numbers – Cloud based solutions require no capital outlay for equipment and leave no physical footprint which is great news for the SME (small to medium enterprise) but there must be another reason for the big uptake? The cloud gives businesses access to massive data storage and computing power – add to this the elasticity that offers user the capability to increase add decrease storage sizes alongside the requirements of the business and it’s already a really attractive option. Another factor is the speed of deployment – using Field Service Management Software as an example, no installation costs, no servers and no department of people wasting their time on the upkeep of the servers levels the playing field between the smaller companies and the older, more established competitors. Maintaining servers and other hardware in a company data centre along with the licensing and updating are significant ongoing expenses, whereas cloud based software (SaaS – software as a service) not only updates automatically, but shouldn’t cost the end user extra to do so – meaning that everything you use is up to date, working perfectly and has no glitches. Add to this the popularity of BYOD (bring your own device) which gives your workforce the decision making power in the device they use, increasing confidence and morale -it’s easy to see why the chameleon-like adaptability, cost effectiveness and efficiency of business technology and software in the cloud is impossible to ignore. If you are interested in cloud based services such as BYOD, field service management software and SaaS, have a look at many of the companies and products on the market. You should identify a shortlist and look for truly game-changing software from suppliers who are well versed in the needs and requirements of a busy operation. Any impressive system will have been developed over a number of years and should come with a proven track record offering peace of mind that they are more than capable of delivering on promises and offering a clear outline of their product and the team behind it. To find out how the best of service management software can be used to increase workforce productivity, take a look at the approach of UK cloud field service software supplier Oneserve: www.oneserve.co.uk
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