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Workforce scheduling software needs to be intuitive and user friendly whilst solving business challenges and supporting the day to day work; ultimately it needs to make things faster, smarter and simpler for everyone. Visibility is vital when it comes to managing and scheduling a mobile workforce (including service partners). Being able to see across all your people’s appointments and view all of their schedules, ensuring the right engineers with the right skills and the right equipment on board are despatched to the right job, only then can customer expectations be met and SLA’s (service level agreements) upheld. Innovative scheduling solutions are available that have been developed specifically for field service management businesses, many incorporate a mobile app that be accessed on a variety of mobile device. So not only are the work orders being effectively managed and scheduled with job details including customer notes and photos being sent direct to the field operative it also means that paper job sheets are a thing of the past. One of the big differences with a cloud based solution when comparing it to an on-premise alternative is that data can be accessed anytime, anywhere and information is updated in real time so when appointments and schedules change throughout the day amendments can be sent directly to the field worker’s mobile device saving time. Today’s scheduling software is capable of optimising the route to and from each job and allocate the work order to the field operative closest to that location who has the necessary skills and equipment on board to complete the job. Drive time is minimised, fuel consumption is reduced and the productivity of your mobile workforce increased all at the same time. Great communication will keep customers happy and loyal, with a two way texting service not only can customers be sent appointment confirmation texts and reminder texts but proposed appointment details can be sent to them and they have the option of choosing a convenient appointment date from a selection. What this equals: a happy customer and less chance of a missed appointment. With the right scheduling software and the right provider working collaboratively with you means that total mobile workforce optimisation can be achieved. This will prove a boost to not only workforce productivity but has the added benefit of improving customer satisfaction levels too. So if you are thinking about workforce scheduling might be improved across your business then consider the software that is currently available on the market. For more information about how workforce scheduling is being used to increase workforce productivity and improve customer satisfaction, take a look at the approach of UK cloud field service software supplier, Oneserve: www.oneserve.co.uk/solutions/workforce-scheduling-software
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