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Today customers are inundated with hundreds and thousands of products and services. However, a lot goes behind in making the products and services easily available to the customers. Moving a product or service from supplier to customer involves the co-ordination of organizations, people, activities, information and resources. Known as supply chain, it calls for effective management so that the supply chain meets the requisite objectives of “creating net value, building a competitive infrastructure, leveraging worldwide logistics, synchronizing supply with demand and measuring performance globally." Supply chain management is a crucial process and therefore adequate attention must be paid to achieve desired results. However, since many of the aspects of supply chain management require expert attention, most of the companies outsource their supply chain processes. One of the advantages of doing so is that the companies can focus on their core business while the third party solution provider takes care of their infrastructure and supply chain operations. Having a supply chain services and solutions partner can help companies to improve their end customers’ satisfaction and loyalty. Their efficiencies can help enterprises to improve flexibility, reduce risk, enhance productivity, reduce costs and ensure faster time to market. As an operations partner, they provide enterprises with all operational controls without the day- to-day cost and stress of owning or managing those operations. Their online open view tools allow instant access to all pertinent data 24x7. This allows important business decisions to be made quickly and based upon accurate data. The result is reduced overhead, increased flexibility and confidence necessary to be competitive and adaptable in the market space. Given below are the supply chain services and solutions offered by a leading provider. • Business-to-business (B2B) contract management • Customer care, both call center and on-line support solutions • eCommerce Solutions • Forward Logistics and Reverse Logistics • Fulfillment and Distribution • Global Logistics • Kitting (build-to-order or build-to-stock) • Legal Disposition of Electronic Equipment • On-line Inquiry and Reporting • Order Management • Retail Packaging Configuration (hardware and software pack out: retail box, RF sealing clamshell packaging, blister pack, shrink wrap, etc.) • Returns Management Services (RMA) • Supply Base Management Domestic and Off-shore (qualification, certification, planning, procurement and quality management) • Supply Chain Consulting, Analysis and Design Services • System Integration, Assembly and Test (build-to-order or build-to-stock) • Transportation Management • Warehouse/Inventory Control Thus, with an efficient operations partner, enterprises can ensure delivery of good quality products to the customers.
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supply chain services and solutions, Fulfillment and Distribution,
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