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www.decisions.com can and should include your employees. You can create rules and processes that allow for human interaction, whether within the company or with people outside the corporate office. A process might include an employee making a phone call, for example, or approving a schematic. The possibilities are endless. Workflow automation with www.decisions.com does not have to mean trimming the workforce or cutting connections with customers. Use workflow software to maximize connections with everyone involved and to maintain proper communication. ">Workflow automation is one of the most effective ways to boost business productivity and reduce expenses. A process that might currently require the attention of two or three employees could be executed without any human intervention whatsoever. In other cases, automation simply reduces human intervention, but it can still make a radical difference in overall efficiency. 1. Consistency Form letters, e-mails, and other documents are a common product of workflow automation through www.decisions.com. Rather than asking employees to draft correspondence to customers, vendors, colleagues, and other associates, a rule signals the system to send the appropriate document to the prescribed destination. While form letters are not appropriate for all correspondence, they create consistency. You know that recipients are getting the information they need because the document has already been drafted. 2. Connecting Programs Another benefit of workflow automation is the connection of disparate programs. Most businesses use several different software programs in the course of a business day, but often those programs fail to work together toward a common goal. Some might even be completely incompatible. When you decide to automate processes with workflow software, you can eliminate programs that cannot be connected, and enable other programs to communicate effectively. 3. Repetition Many tasks required for business operation are repetitive. You might send the same e-mail 200 times per day or generate instructions for 50 employees, or conduct the same transactions thousands of times each month. Repetition is necessary, but it often consumes too many resources. Automating processes with www.decisions.com simplifies these repetitive processes and allows them to run without additional attention from employees. 4. Response How long does it take to reply to an e-mail, return a phone call, approve an application, or authorize a transaction? These processes are relatively simple, but they are often made much more complex because of the lack of automation. Consequently, response times increase. When you automate processes, some responses will be instantaneous. This hastens your progress toward the next step in the process, which increases overall efficiency. 5. Customer Service A common complaint among consumers is the lack of customer service at various businesses. At first glance, workflow automation might seem to disconnect customers from your company, but the opposite is actually true. By automating processes, employees can respond more quickly to customer questions and complains, and with minimal effort. By setting up a rule that directs correspondence to the appropriate party, you are improving communication with the people who keep your business afloat. 6. Employee Allocation Are your employees utilized effectively under your current business model? Is every staff member actively engaged in the furtherance of your business's goals and agendas? If not, workflow automation is the first step toward realizing that potential. When you automate processes that do not require human intervention, you can re-allocate employees to tasks that do need a human being. The goal is to make sure that every resource -- human and otherwise -- is used appropriately and effectively. 7. Interaction When most people think about automated processes, they assume that people are not involved in the equation at all. While this might be true with certain programs, workflow automation with www.decisions.com can and should include your employees. You can create rules and processes that allow for human interaction, whether within the company or with people outside the corporate office. A process might include an employee making a phone call, for example, or approving a schematic. The possibilities are endless. Workflow automation with www.decisions.com does not have to mean trimming the workforce or cutting connections with customers. Use workflow software to maximize connections with everyone involved and to maintain proper communication.
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