Call Center Job Description

The call center job is widely preferable to the fresher candidate in the job sectors. In the call center or customer service center over telecommunication a person can get special training to make dealings with different types of customers. Call agent always in endeavors to provide service to customer.

Call agent are employed by financial institutions, mail order companies, IT help lines, and advisory service likes legal firms. Basically call agent serves customers by answering to the caller inquiries and problems.

Initial tasks of a call center specialist:

** Obtaining client information with answering telephone calls and interviewing of client/caller.

** Comparing client information to existing requirements to determine eligibility.

** Informing the clients about the new policies after developing new policies.

** Take care of the communication devices and in case of needed to repair those, repairing or contract with technical department.

** The call center agent contract with relevant department if there is any problem which would be unsolved.

** Updating the call center database is also a responsibility of a call agent.

** Introducing new product and services to customers.

** Train up the new appointed call agent to serve the customer efficiently.

** Ensured quality services to the customers.

** After recognizing opportunities to up sell accounts agent can sale extra services.

** According to the company policy call agent might be prepared and presented reports to the supervisor or call center manager.

** And above all providing quality service is very much important for a call agent.

Academic Requirements :

** Secondary education is minimum requirement for this job.

** Training or Diploma is also required for this job.

** In higher service organization graduate degree also required for this post.

Experience :

** Post experience as a call center agent is sometimes required for this job.

** Fresher can join or choose this job though without past experience anyone who is eligible to do this job can be appointed by getting special training on it.

Skills and Talent :

** Efficient and proficient in basic computer operating skills.

** Excellency in customer care.

** Have to have good team work skills and ability to work under supervisor or without any superior.

** Needed to have the capability to take stress on pressure and good skill on handling.

** Should have the skill of handling different people.

** In dealing with customer professional attitude is very much needed.

** Always be updated with rules and regulations of companies.

** Have to provide relevant information to customers.

** Devote own-self to the work is very much helpful to anyone to understand the work and dealing with services. Need to develop this skill by call agent.

** He has to have the verbal good communication skill with customers.

** Multitasking ability also sometimes required for a call agent.

Before one applies to work at as a call center representative, it is better that they know the two main types of call centers i.e. the Inbound and the Outbound Centers. The former receives calls from customers’ likes requests, queries, complaints or orders while the latter contacts prospective customers and clients to gather information or sell a product. There are cases where a call center can function as both an inbound and outbound center. However, the call center Job Description for both types requires the same experience, competence and basic academic qualifications.

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