|
Call handling centers, as we all know, are a very effective means to increase the income of one company. Solving problems that customers or clients have by phone, giving them advice on how something from one company works, listening to their complaint and relay it to the related department so their service can be improved. All these things mentioned are the functions of a call center, wherein these functions a company can expect higher profits when they use this service. Despite the many advantages, it can also be disadvantageous, for example the high cost of the large number of workers and also for the maintenance cost. Here is where the virtual call center took place. The virtual contact center is basically the same as the normal call centers; the difference is the location where they work where virtual call center operators are spread throughout the world. They work in a smaller scale than the usual call center do, or maybe operating their work from their home. The cost to maintain these call centers is definitely on budget, because they don't need to pay for a building expense. The only payment they need to fulfill is for the operators, that's all. Seasonal companies make good use of this new service, because their usual problem is to pay for maintenance and the building expense even when they entered their business in an inactive season. However, there is still doubt in this new method such as training their newbie sometimes becomes a problem because their positions are separated far away which could bring questions about whether or not the workers will act according to the company's will. Just as the faith from the workers toward the company's credibility could be a problem, i.e., salary fulfillment. However, all these problems can be solved if the company hires professionals in this field. When the business of a seasonal company entered an inactive season, the company doesn't have to pay for the maintenance for this service which can save a lot of money. Virtual call centers work in a very coordinated way. The time zone will no longer be a problem, if there are operators that are unable to work because the time in their places is midnight, the other operators from another country that may still in working hour can take their place. The business will go on normally without any customer/client felt abandoned. As a conclusion, the traditional call center is being replaced with the virtual call center because of all of the advantages it has, and that is why we must consider this virtual call center service for being applied in our business system.
Related Articles -
Call, Calls, Handling, Call Handling,
|
