So, you’ve just invested in a new pair of designer glasses and for some reason they don’t feel or look right; what are your options when you are unhappy with your new specs? After all, you’ve spent time with your optician deciding on which ones are best for you, so can you even consider getting them changed? |
Top Tips on Resolving Eyewear Issues
Designer Glasses Replacement and Refund Policies
When you’re spending money on a good pair of specs it’s important that you do so with a reputable optician who can offer you a full guarantee of satisfaction. Before you make the purchase, ensure that your retailer has a sound refund or replacement policy. The policy should state that a replacement or refund will be granted if a problem occurs with the material used or if the prescription wasn’t made properly and you’re having issues with vision.
If, at any point, you feel like the frames were not made correctly or the lenses are not fitting your prescriptive eyesight needs, then go back to the optician and be honest about your issue. They will do their best to resolve it and there will normally not be a charge. The optician may want to recheck your eyes to see if a problem has manifested since the original eye exam and if so, in the case that there is a change to prescription the retailer will usually remake the lenses at no charge. They usually only offer one prescription change in a set period of time, however.
It must be noted that if you break the designer glasses by accident or through misuse, they will not be replaced or refunded.
Eyewear Problems and Solutions
New specs can raise a few issues. Here are a few of these and their solutions.
If your new glasses don’t have photochromic lenses and you have trouble when you go outside into bright environments, ask your optician to upgrade the photochromic lens option, as these darken automatically when exposed to bright sunlight.
At any point, if you see any reflections in your eyewear and they begin to bother you, your optician can offer you an anti-reflective coating option. This will be provided at an extra cost but it may well be worth it if the reflections are causing you to strain your eyes.
Adapting to Progressive Lenses
If you’ve opted for progressive lenses in your designer glasses, you may find there is an adjustment period. In time you should feel quite at home in your new specs but, if not, you may have to have them replaced with lower cost bifocal or single vision alternatives. You may not be refunded the difference for this swap, however. (Check the retailers’ policy first.)
Not Happy with How They Look
Many retailers offer you the option to change your glasses even if you simply don’t like them. You would probably have to bring them back for an exchange within a 30 day period, although this may be different depending on the optician.
As with any decent retailer, opticians want to be able to offer customer satisfaction. But to save the hassle when buying designer glasses it is wise to take your time, talk to the staff who are there to help you and make sure you explore all your options without rushing your decision. Consider the added extras and make your own call on whether the extra initial investment might be worth it so you don’t have any issues and end up having to get your specs changed.
David Paul opticians epitomise everything you want from a local eyewear specialist. Not only do they offer eye tests, they provide an expert service that includes OCT testing, advice on buying your ultimate pair of designer glasses and much more. The team of experienced eyewear specialists and expert optometrists are there to make your glasses and contact lens buying experience the best it can be.
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