|
When you become a landlord, there are two very important relationships you’ll have to cultivate: the one with your tenants and the one with your rental property management. Rochester NY has become a very popular place to invest in real estate – not only for the demand for quality rentals, but also because of the excellent companies that exist to help you run a successful and profitable rental investment. When it comes to rental property management, Rochester NY experts agree that one of the most challenging aspects of their jobs is tenant retention. Reducing the turnover of tenants in their clients’ properties is vital to the bottom line – because every time a tenant moves out and a new one needs to be found, it costs money, time and effort. Here’s how a professional property manager makes sure their landlords’ tenants want to stay. Mutual Trust and Strong Relationships One of the most basic aspects of attracting and retaining a high calibre of tenants is to build a relationship based on mutual trust. As your representative, this falls to your rental property management. Rochester NY is a thriving city, which means lots of choice for potential renters – so a property manager must conduct themselves with honesty and integrity at every stage of the process. This means everything from the marketing and the terms of the lease, to being responsive when maintenance issues or other queries arise. An Appealing, Quality Property A tenant should be able (and encouraged) to enjoy their rental as if it were their own house or apartment. Once a lease is signed, they have a legal right to enjoy the property in a safe and comfortable manner, and the landlord has a responsibility to ensure this is possible without hinderance. Your property manager has a duty (both ethically and legally) to: Respect their privacy (there are legal notice periods for entry). Adhere to regular maintenance schedules to keep the home and all appliances in good working order. Adhere to fair rent practices. Attend to any urgent maintenance issues in a timely manner. Conduct regular inspections to ensure the home is secure and safe for habitation. Beyond these basic requirements, though, if you want to keep good tenants happy you should consider making improvements like upgrading amenities, adding outdoor space, installing a swimming pool, adding secure parking, or anything else that will make their life easier and more comfortable. Provide the Best Customer Service Finally, a tenant will always respond to prompt and attentive customer service. This means attending to any issues quickly, being open to feedback, and (as above) taking steps to ensure the home is in tip-top shape all the time. In the case of lease renewals, a good tenant should be rewarded with incentives to stay like rent discounts, offers of improvements, and flexibility of lease terms. It’s in a landlord’s best interests to have happy tenants who feel safe and valued in their home. Having reputable, caring rental property management (Rochester NY or anywhere else) is the best way to ensure that tenants feel confident they have a relationship with their landlord based on mutual trust and respect. Author Plate Danny Torres is from Torres Turn Key, a property management company in Rochester NY with more than ten years’ experience providing a holistic service for both domestic and international investors. When it comes to rental property management, Rochester NY is one of the most exciting areas to invest in both commercial and residential properties. The company brings together a host of experience and specialist knowledge to build long-term relationships and create maximum value and benefit for their customers.
Related Articles -
rental, property, management, Rochester, NY,
| 
