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Are you an owner of a small business? Are you in sales, a server at a restaurant, or deal with the public in another way? If so, then it is necessary that you know what good customer service is. For this article we will use the restaurant industry for the examples. You can relate it to your business as you need it. Imagine this for a moment..... You and your significant other go out to eat at a restaurant that is the new talk of the town. This restaurant just opened it's doors and is supposed to be the next big thing when it comes to service and food quality. So the two of you go out for dinner and you arrive at the restaurant already knowing that you have a reservation. The host or hostess informs you that even though you have a reservation it is going to be a 15 minute wait. STOP - So right off the bat they have broken a promise to you that was given when they took your reservation. When you make a reservation you do not expect to wait more than a minute or two because your table is supposed to be ready to go. So, you wait and you finally get seated at your table. Now the restaurant is very busy and it takes your server almost 5 minutes to come to your table or acknowledge you in any way whatsoever. STOP - Strike two has happened. Your server has to greet you in less than a minute your you will start to wonder. Five minutes is absolutely ridiculous and some people would actually get up and leave at this point. This is a sign that the dining experience is not going to be a good one. (For those that have offices the rule is you need to greet your customer within 30 seconds of them walking in your door.) Your server takes a drink order and tells you about a few feature appetizers and you order one. Now they go away to give you time to look over the dinner menu and your drinks arrive in a timely manner. (It is very bad if they are sitting up at the bar and you can see them or if you know they should not take as long as they ar taking.) Your server comes back and asks if you are both ready without making any recommendations for dinner and is a bit pushy to try to get your order. STOP - This is very bad for any new business, especially a restaurant. It is important to WOW your customers right off the bat when running a new business and to do so you have to recommend a few things that are considered your best. When doing so you take control of the situation and you guide your customer into making a decision that is going to make them happy. So this inadequate service goes on throughout the night and you and your significant other leave knowing that your food was very good, but the service was horrible. You will most likely tell friends of your experience and will most like not go back for quite a while if at all. Most of the time you get one chance as a new business or with a new customer to give them good customer service. If you cannot do this the first time, then chances are you will not get a second chance. This even goes for businesses that have been around for many, many years. Are you in need of more Good Customer Service? Do you want to know how to WOW your customers all the time? Get more customer service information here: Good Customer Service ------------------------------------------ Good Customer Service
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