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Outsourcing Governance- A Boon for Outsourcing by Mike Greaves
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Outsourcing Governance- A Boon for Outsourcing |
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Search Engines
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Let us get real by saying that outsourcingis failing in organizations of different industries. The flip side to this is that it is also a success in innumerable organizations. Now, is there some trade secret or is it fortune to be given credit? How about considering outsourcing governance as one of the prominent reasons for the success of outsourcing? It is widely accepted that the customary procurement procedures do not help in deciding on outsourcing partner. Neither do the monetary negotiations as it only lead to losing scenarios. Well, but it is true that governance based model works better. “What is outsourcing governance?” It is a common question asked. Outsourcing governance is a melting pot of service delivery management, relationship management, contract and financial management. Many industry gurus find the job of outsourcing governance similar to that of a marriage counselor. Years of experience in the field, professional training and the knowledge of latest trends help the advisor to fix and sort out matters between parties. Managing outsourcing service provider is tricky. It is unlike administrating the in-house work force. An outsourcing advisor knows the “tricks of the trade” well enough to tackle both the vendor as well as the customer. He/she has the understanding of including all the stakeholders in the meetings organized at the most initial level of the project as well as throughout the project. It is the sheer influence of an advisor than its authority, which is accepted by all parties, that clears out false arguments and blame game. An advisor plays a major role in avoiding clashes due to cultural differences and geographical distances too. Let us know more about the roles chalked out for an outsourcing advisor. Firstly, it is the relationship management which proves as an important milestone in building a rapport between the parties working on outsourced projects. The outsourcing advisor discusses probabilities objectively as he/she understands the dynamics of outsourced relationship. Secondly, outsourcing governance helps immensely at negotiation of contract terms through contract management. The advisors have an in-depth understanding of how the contracted services are executed and managed. Thirdly, implementing outsourcing governance brings along the insight into the nitty-gritty of the trade secrets under financial management. Over a period of time the best of written contracts can too develop loop-holes depending on the changing scenario. Lastly, service delivery management is not all about Service Level Agreement (SLA). It can be sketched out and monitored efficiently by any other expert. It is the function of an advisor to help the outsourcing provider to deliver genuine business value rather than just meeting the metrics on paper. This analysis validates the vital role of governance in outsourcing. The industry data about the percentage of loss of business due to improper governance methodology can be erratic. The fact is that lack of outsourcing governance does affect business by as high as 50% at times. Implementing outsourcing governance can secure long term relations and add reduce cost to business. About the Author Mike Greaves is a self-made entrepreneur, a well known travel consultant and internet marketer. Over the years he has traveled across the world and has numerous writings credited to his name in many renowned publications. His areas of writing include travel experiences including reviews of best beach resorts and he has also gained expertise in area of search engine optimization, freelances sites and online freelance domain.
Related Articles -
outsourcing, procurement procedure, financial management,
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