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Many of those opening a dollar store have no prior business experience. In fact many have never been involved in staffing or supervision of employees prior to starting their own store. Those who have never supervised before often find all of the demands associated with supervising employees to be overwhelming in the beginning. Some choose to ignore everything and allow other parts of the company to take all their time. Others recognize long term success depends on assembling a skilled team of employees who are all focused on the right priorities, and who all work together to make the business a success. As the team leader you are instrumental in providing the training, leadership and support your employees need to achieve that success. Read on to discover more. In this article I present 5 important tips regarding employee supervision when opening a dollar store. Tip #1) Clearly define the tasks associated with each position in your store. It will take some time and effort, but having everything clearly defined will be helpful to you and your employees. Complete this effort prior to even opening your business. Then as new roles and responsibilities emerge, add them to the list. Tip #2) Document all job roles, responsibilities and expectations you have defined for your employees. These expectations should include general expectations for all employees as well as the expectations associated with a specific position in your firm. Be sure to communicate all expectations to your employees prior to holding them accountable to those expectations. Tip #3) Measure employees against documented and communicated expectations. If you’ve done a good job of documenting everything and then clearly communicating everything, you will find the majority of employees will be doing everything possible to meet your expectations. They want to do a good job. Tip #4) Conduct routine face to face meetings with every employee. Don’t turn these meetings into a time for you to gripe about performance. A true leader doesn’t focus discussions on everything employees do wrong. This is a time to reinforce positive performance and to reinforce the performance you wish to see in the future. Tip #5) As noted in Tip #4, it is important to focus your meetings on the positive. Focus on providing specific feedback with examples to reinforce doing the right things and the fact that you recognize the employee is doing the right thing. However, if there are areas of concern, or even areas for growth, balance the discussion by providing feedback regarding those areas of performance as well. Discuss performance highlights and lowlights regularly with every employee. To your success when opening a dollar store! Find out how you can open your own dollar store business.
Bob Hamilton is an entrepreneur, author, writer, business consultant and trainer.
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