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| Articles by WNS Global Services |
11. Survey: F&A Outsourcing Drivers: Today and Beyond
April 17, 2013
INTRODUCTION As the economy survives extraordinary challenges, enterprises of all sizes are exploring options they had previously ignored. Outsourcing of finance and accounting functions is one such option. The scenario is rapidly changing, as cautious CFOs turn enthusiastic outsourcing converts d...
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12. Going Glocal for Building Efficiencies is the ‘New Normal' in the Hospitality Industry
March 15, 2013
It’s clear and sharp as a trend – going global to leverage cost and process efficiencies is the ‘New Normal’ in the hospitality industry. Glocal, going global while retaining a ‘local’ flavor of business, using Shared Services Organizations (SSO) or third-party approach (outsourcing) is the center p...
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13. Tackling the 4 Trickiest Workforce Management (WFM) Challenges
March 12, 2013
Key Contact Center Metrics
Service Level (SL): Every call center runs on a certain goal for ‘Service Level’ (SL in contact center parlance), which is simply a measure of percentage of total incoming calls handled within a certain time. SL is essentially a measure of the Turnaround Time (TAT)...
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14. Overcoming Retail Hurdles with Business Process Outsourcing and Analytics
January 18, 2013
The debate on the fate of the global economy rages on. While there are brief moments of optimism, the overall economic sentiments continue to be cautious. The retail sector has had to face the brunt of economic uncertainty since it is directly impacted by factors which are, most often, beyond its co...
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15. Why are doctors, actuaries and investment bankers joining WNS?
January 02, 2013
A graduate of the Armed Forces Medical College, Pune, Meera Walia spent the first few years of her career as an army doctor, first in India & then in the Royal Army of Oman in Muscat. Then she decided she no longer wanted to treat patients. She moved, instead, to a newly developing sector called bus...
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16. High-end Actuarial Risk Management Solutions - to Rationalize the Impact of Emerging Regulatory Tre
October 30, 2012
Introduction 'Great Recession' and the Global Economic Crisis Lead to Regulations to Protect Insurance The past few years have witnessed significant global financial turmoil and extreme economic crisis that had their roots in the sub-prime loan crisis, which led to the fall of Lehman Brothers and ...
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17. Solvency II's Impact will Affect Process Efficiency in Insurance
August 31, 2012
Solvency II's Impact will Affect Process Efficiency in Insurance Will Your Operational Viability and Reputation Survive in a Solvency II World? The Solvency II framework is based on the three-pillar approach, almost similar to Basel II – the banking regulation.
The three pillars of the So...
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18. Building Brands through ‘Social' Customer Service
August 07, 2012
An anthem that every company breathes and lives. Shrinking wallet shares, plethora of choices to choose from, diminishing loyalty –an outcome of intense competition, are realities in the ‘globalized’ world. One differentiator that can still ensure that companies sail through the stormy seas of...
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19. 10 Smart Tips to Transform Your Contact Center into a Sales Center of Excellence (CoE)
July 27, 2012
Service and Sales are two very diverse organizational functions. Traditionally, each function needs a different set of core competencies.
The new-age contact center breaks this convention. It has the unique ability to equip and empower a contact center agent with selling skills and technique...
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20. Case Study: WNS helps in Centralization
July 04, 2012
Client Profile The client is a leading manufacturer and provider of electronics and information technology products for the consumer and professional markets world-wide. The Challenge The client’s European operations were spread across Finland, Denmark, Sweden, Norway, Belgium, Netherlands, Germ...
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Author: WNS Global Services
