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| Articles by WNS Global Services |
21. WNS Case study - Insurance Center of Excellence
June 29, 2012
The client – a leading multi-line insurance provider working across life, general and health verticals – was looking for innovative solutions to adapt to the dynamic operational landscape. The focus was on combining high levels of operational expertise, tight financial discipline and technological e...
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22. Raconteur Article - Great Brands Need GREAT BUSINESS PROCESS SOLUTIONS
June 25, 2012
What do Coca-Cola, Google, Microsoft, Nokia and McDonald's have in common? They are undoubtedly some of the world's leading brands. A brand is much more than a product, a service or a business. A brand is the overall experience that consumers have with a company. Trust, credibility, great custome...
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23. Realize Sustainable Benefits with a Well-constructed AP Automation Strategy
June 21, 2012
AP Automation – The Market for Paperless Tools Political and economic turmoil, the sovereign debt crisis in the Eurozone and the tsunami in Japan in 2011 created volatility in commodity prices and disruption in supply chains across the globe. This led to general uncertainty and impacted businesses...
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24. Helping SITA build agility into their supply chain management to optimize product delivery and incr
June 20, 2012
The air travel industry's primary concerns today are cost reduction, asset utilization, optimization and improved customer experience. In such a scenario, IT business solutions and telecommunications services that reduce complexity and improve operational performance are key.
For service pro...
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25. Creating an Outsourced Center of Excellence for Functions Managing Internal and External IT Helpdes
June 20, 2012
The client, a global insurance company, found that over time its IT helpdesk activities had become quite cumbersome. Helpdesks across multiple locations further aggravated the problem as requests often went unresolved in the absence of well-defined processes. This not only led to burgeoning costs fo...
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26. Re-Devising Finance And Accounting Services To Re-Energise your Business
June 19, 2012
“Having spent more than two decades in the fi nance and accounting (F&A) domain, I have seen changes from very close quarters within this business process. F&A is the backbone of any business, and re-engineering processes can make a world of diff erence to the bott om-line of any organisation. We at...
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27. Does the Cloud Come with a Silver Lining for BPO?
June 19, 2012
At the 2009 Oracle Open World, Larry Ellison, was asked to comment on Cloud computing and if it really is the future of computing. He had a hilarious set of comments on people who hype Cloud Computing, and I would encourage you to view his comments on YouTube. The gist of Larry’s answer is that Clou...
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28. Increasing Scope and Product Coverage of a Leading Asset Management Firm by Tenfolds
June 08, 2012
Client Profile A leading asset management firm that specializes in creating investment strategies and solutions for sophisticated, high-net-worth individuals and institutional investors The Challenge The client had three major challenges to surmount: Lack of customized products / templates to su...
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29. The Shipping Industry Finds an Unusual Survival Tactic in Outsourcing
June 07, 2012
The outlook for the global shipping industry is less than promising for 2012. A December 2011 report by Drewry, a leading container forecaster, says that global port throughput growth in 2012 is expected to decrease by 1.3 percentage points. The shipping industry, which has a close link with the wor...
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30. Transforming Credit Analysis and Financial Research for a Leading Asset Management Firm
May 29, 2012
Client Profile A leading asset management firm. The Challenge The client was faced with two major challenges: one, the lack of structured and standardized operations environment that made timely delivery of research products, unfeasible; and the second, inability of onshore analysts to focus on ...
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