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| Articles by WNS Global Services |
31. Helping Utilities Compete Better with Outsourcing
May 18, 2012
Electricity deregulation and changes in the technology landscape have taken utilities companies on a route few had explored before. Companies are striving hard to gain competitive advantage. The shift from nationalized monopolies to de-regulated private enterprises and the adoption of new technologi...
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32. Smart Meters to Power the Energy and Utilities Sector
May 17, 2012
Energy today is much more than a mere natural resource; it is considered as a geopolitical, economic and strategic resource. The world is also waking up to the realization that uncontrolled energy consumption can have adverse effects on the environment. With this as the backdrop, companies operating...
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33. Utilities CRM Enters a New Era - Customer Demand Assumes New Proportions in Utilities
May 02, 2012
Customer Demand Assumes New Proportions in Utilities In times of directional and structural changes within a company, or when an industry undergoes a major overhaul, customer service almost certainly takes a beating. Industry transitions of any kind are bound to have far-reaching effects on the cus...
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34. Research and Analytics in Manufacturing: Transform Comprehensive Insight into Action and Value
January 10, 2012
Analytics has gone into improving the effectiveness of marketing efforts, designing of financial products and raising the bar for customer satisfaction. The relevance for analytics has grown significantly across industries in recent times because of a highly dynamic market. However, not all industri...
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35. The Transformation Agenda 2011: A Blueprint to Achieving 'Outperformance'
January 10, 2012
As businesses strive to accomplish more from less, there is intense pressure to lower operational and transactional costs within departments. In doing so, businesses can gain from the constrained level of resources – such as low-cost global talent, reduced capital and basic infrastructure – that the...
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36. Gauging Customer Feedback - Are You Doing It the Right Way?
December 06, 2011
Today’s customer, who is spoilt for choice and looking to maximize value for every product or service bought, is hard to please. Organizations today are pulling out all the stops to understand how satisfied the customer is and what can be done to proactively improve customer satisfaction levels. Los...
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37. Formulated lifetime model for agency compensation to boost sales productivity
November 16, 2011
The client is a leading insurer selling auto and home insurance products through a network of independent agents and brokers.
According to the comScore 2011 online automobile insurance report, while the most frequently used method of initial auto insurance policy purchases continues to be go...
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38. Driving Impact to General Insurers:Efficiencies in the Claims Process and Reduced Fraud Leakage
November 16, 2011
The Current Scenario General insurers today face the mammoth task of generating returns, while at the same time securing the faith of their investors. It is important that insurance companies look at reducing needless spend on claims (otherwise known as claims leakage), yet retain the confidence o...
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39. An Effective Collections or Credit Control System Minimizes Delinquency in the Insurance Industry
November 16, 2011
General insurers across the globe have a fiercely competitive market with a supplier-customer chain model driving approximately 70 percent of the overall sales generated by any insurance company. Intermediaries are very critical to supplier-customer chain management; for instance in the U.K., the in...
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40. Increase Claims Recovery with Subrogation Outsourcing: Drive Profitable Growth
November 16, 2011
Property and casualty insurers have faced several challenges in the recent past – increased pressure on pricing, dwindling investment yield, weak demand and severe underwriting losses. According to the 2011 Deloitte Report, Driving Operational Excellence in Claims Management, up to 80 percent of eac...
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Author: WNS Global Services
