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Articles by WNS Global Services |
51. The current state of knowledge processes
April 22, 2011
No two companies execute knowledge processes – or research and analytics-based support for all aspects of corporate decision making – in quite the same way. Rather, in various shapes, flavors and forms, they execute them via three methods: internal roles, technology, and the use of third parties. ...
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52. Changing the knowledge centricity game
April 22, 2011
Organization, culture, skills, talent, tools, standardization – together all these challenge a company's ability to become a true knowledge competitor. But organizations that seek to make rapid, substantive change are increasingly leveraging knowledge process outsourcing (KPO) providers for higher v...
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53. Winning companies compete with knowledge
April 15, 2011
According to16 century philosopher, statesman, scientist, lawyer and author Sir Francis Bacon's famous quote, knowledge is indeed power. And leveraging knowledge for competitive advantage has never been more important than now, when economic realities are dramatically changing the survival game, geo...
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54. Supporting revenue growth in a time of economic slowdown using predictive analytics
April 15, 2011
The quake that hit the global financial markets last year left shoppers and retailers bracing for a cold and lackluster Christmas. As anticipated, post-holiday consumer surveys reported holiday sales far below expectations as a result of record low spending. The only winners in the face of the econo...
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55. Outsourcing to WNS, increased conversion rate by 50 percent for Travelocity's inbound offline sales
April 15, 2011
In 2006, the global travel industry was experiencing significant growth. With the industry growing at over 5 percent per annum, managing growth while reducing operational costs was an imperative for the travel industry.
At the same time, Travelocity, one of the ten largest providers of inte...
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56. Outsourcing PRA operations for reducing costs and improving productivity for SAS Airlines
April 15, 2011
SAS Airlines, the Nordic region's largest listed airline and travel group, is a major European provider of air transportation and airline-related services to over 29 million passengers per year. The Client’ Challenge Towards the end of 2001, SAS initiated a number of programs designed to enhance e...
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57. Outsourcing helps a leading utilities company deliver superior customer service
April 12, 2011
The energy market is dynamic and highly competitive, often with consumers switching suppliers constantly. While managing costs and competitively pricing offerings is crucial, customer service is just as critical to ensure sustained growth. Our client is a leading gas and electricity provider in the ...
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58. Outsourcing to WNS helps Caribbean Airlines transform its revenue accounting process
April 12, 2011
The global airline industry has become extremely competitive putting significant pressure on pricing and yield. The volatility of fuel prices and recessionary pressures on tourism spend are further affecting profitability. As a result, reducing operational costs and improving efficiencies while enha...
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59. WNS helps a multi-line insurer's debt recoveries & reducing time for settlement of claims
April 12, 2011
This client is a leading provider of insurance products in Europe with substantial business entities and units located around the world. In the highly competitive insurance business where the bottom line has become a singular focus and customers are less loyal than ever, our client's challenge was t...
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60. Increasing efficiency of claims bill process by 15 percent for UK's healthcare insurer
April 12, 2011
Our client is one of UK's largest provider of health insurance and one of the largest insurers in the world. Their health insurance products range from private medical insurance to income protection covering more than 750,000 lives. The claims bill payment process involves managing the medical bills...
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