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| Articles by WNS Global Services |
61. MyHomeMove partnered with WNS to reduce legal processing cost & manage scalability
April 03, 2011
MyHomeMove is the largest independent provider of conveyancing services in England and Wales. Specializing in the residential sector, the company offers solutions to conveyancing and re-mortgaging. Its use of advanced technology ensures that the process of moving is managed accurately and at an affo...
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62. Outsourcing helps a leading GDS of the fare filing process to improve speed & accuracy
April 03, 2011
Background Effective and timely distribution of fares is key to an airline's revenue generation. Given the competitive nature of the airline industry, carriers change fares frequently. To ensure fares and rules are correctly distributed onto an agent's terminal, airlines depend on Global Distributi...
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63. Outsourcing to WNS helps United Airlines in revenue accounting and recovery
April 03, 2011
In 2006, United Airlines (United) was looking for a cost effective and high-quality solution for its passenger revenue accounting and recovery processes, as part of the company's ongoing continuous improvement work to control costs and improve process efficiencies. United chose to leverage WNS's off...
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64. Outsourcing helps consolidating of processes & improvement of response time for insurance firm
April 03, 2011
Our client, a leading UK based insurer, offers one of the widest range of insurance products from cars and motorcycles to agricultural vehicles as well as home insurance. It provides insurance to over 1 million policyholders, and insures one in three motorcycles in the UK. The company is recognized ...
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65. Outsourcing helps deliver robust, scalable & cost-effective back office for U.S. brokerage house
March 27, 2011
The client, who is a premier financial products and services company, offers a broad spectrum of services for its customers in the North American market. The Clients Challenge The client realized that, to provide services effectively, it would have to build a robust back office to fully support it...
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66. Outsourcing Helps In Increasing Speed And Accuracy Of Fare Filing For A Major European Airline
March 27, 2011
Effective and timely distribution of fares holds the key for an airline's revenue generation. Given the competitive nature of the aviation industry, airlines have to offer fares based on opportunities to earn profit and respond with fares' changes on frequent basis. To ensure that agents across the ...
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67. Outsourcing To Wns Helps A Leading Insurer Increase Customer Retention By One Percent
March 27, 2011
The client is a leading U.S.-based property and casualty insurer. In a challenging economic environment with stagnating growth, the client needed to identify the drivers of demand for customer retention, mid-term cancellation and conversion / acquisition of insurance policies in the auto insurance m...
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68. Wns formulates Lifetime Model for Agency Compensation to Boost Sales Productivity
March 27, 2011
The client is a leading insurer selling auto and home insurance products through a network of independent agents and brokers. The 2008 com Score online automobile insurance report estimates that 15 percent of respondents reported purchasing their current policy via an online channel, a 3 percentage...
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69. Insurers' six customer care challenges
March 11, 2011
This is not the best of times for insurance companies. Annualized life premia sales fell by 23 percent in the first half of 2009 while premium sales fell 20 percent in the first quarter alone. Moreover, policies purchased fell 4 percent in the second quarter. Call center outsourcing could offer a s...
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70. The benefits of price optimization and insurance outsourcing
March 11, 2011
As the economic slowdown continues, insurance companies continue to worry about how to retain their most profitable customers. Some are turning to business process outsourcing and insurance outsourcing. Customers who continue their business relationships with the insurer are more than revenue gene...
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Author: WNS Global Services
