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The dependability is one of the important operational objectives within the organization. A better understanding on it can achieve goals in the LED light industry. The dependability is the capability to provide goods or services to the customers in time. An LED tube wholesaler of a high dependability would not cancel the purchase orders or product reservations made by its customers, most probably the retailers. It would always be able to ship the needed products to the customers on time, and give technical supports as required. To a dependable LED bulb wholesaler, if it cannot meet the customer’s needs when an order is placed, the wholesaler would be able to provide an alternative solution. A dependable LED light manufacturer will ship the products and spare parts to the LED lighting wholesalers exactly as promised. Its service center would be well trained to cope with the emergency from the dealers. It also requires the manufacturer can develop new products with the latest technologies, so that the dealers are able to win the market shares. A dependable retailer would open the shop in predictable opening hours. For most of the time, it would be able to fill the shelves to prevent out of stock of any products. It would have enough staff to work for the customers, so that it can keep to reasonable queuing times. The ability of providing enough parking places for the customers is also a key point of dependability. Most likely the customers may only judge the dependability of an organization after they get the goods or services. For example, if the LED bulb manufacturer fails to deliver goods to the dealers on time as promised, the dealers will most probably place another order. Similarly, if the retailer is often not able to make goods available to the customers, the customers will hardly come back for a second purchase. The dependability sometimes can override all other standards. For example, if a customer cannot find his needed product at the retailer, he or she will go to another shop for it. Very unlikely, he or she will return to the same shop for the product several weeks later. In other words, if the retail is not dependable enough, it will lose the customers very easily. In an LED tube manufacturer, the dependability has a similar effect. Inside the manufacturing operations, the internal departments will plan their own activities based on how reliable the other departments are in delivering spare parts or information on time. They will judge each other’s operational performance before making any manufacturing plan. The Operations with high dependability are more effective than those with less dependability. In the following sections, the effects of the internal dependability are discussed. 1. Dependability saves time.
For example, the manufacturing manager of the LED light supplier will always have a plan of the whole daily production process in advance. This plan will include the solution for the accident of machine downtime. The plan should have actions in detail to cope with the unexpected emergencies. If the molding machine is broken, the manager should have the right technician to repair the machine quickly, or have an alternative LED lighting manufacturing line to carry on the production. No matter what action is taken, the goal is to prevent the production delay. If it happens that the factory runs out of some critical spare parts to repair the broken machine, the manager will need to try to get the needed spare parts as soon as possible by an express delivery arrangement. If the machine is not able to be repaired within a short time, or it needs time for a replacement of a new machine, the operation manager of the LED bulb manufacturer will need to take action and make quick decisions of production rescheduling to keep the production delay to a minimum. A perfect goal is to keep the production without disruption. A dependable manufacturer should be able to deal with the unexpected issues, and keep their order delivery on time without disruption. This will need a good manufacturing plan within the organization. 2. Dependability saves money.
In an organization, the ineffective use of time will result in huge cost. With the express delivery, the spare parts will cost more. The technicians of the maintenance department are also paid even there is no machine broken down. The fixed costs of the maintenance are also huge. If the production department of the LED tube manufacturer is dependable enough, it can reduce the scale of the maintenance department. Thus, the total spend on the maintenance can be reduced. 3. Dependability gives stability.
The poor dependability of the operations can cause disruption of the service to the internal customers. It influences the quality of the operation and also harms the customers’ trust. If an LED light manufacturer is dependable and can keep the great performance for some time, a high level of trust will be built within the organization. The unexpected issues can be reduced to a minimum. The organization is able to cope with such issues. In such practice, each department of the organization can focus on its area of responsibility without spending time and effort on coping with unexpected issues from other departments.
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