Amazines Free Article Archive
www.amazines.com - Friday, November 15, 2019
Read about the most recent changes and happenings at Amazines.com
Log into your account or register as a new author. Start submitting your articles right now!
Search our database for articles.
Subscribe to receive articles emailed straight to your email account. You may choose multiple categories.
View our newest articles submitted by our authors.
View our most top rated articles rated by our visitors.
* Please note that this is NOT the ARTICLE manager
Add a new EZINE, or manage your EZINE submission.
Add fresh, free web content to your site such as newest articles, web tools, and quotes with a single piece of code!
Home What's New? Submit/Manage Articles Latest Posts Top Rated Article Search
Google
Subscriptions Manage Ezines
CATEGORIES
 Article Archive
 Advertising (133320)
 Advice (160864)
 Affiliate Programs (34735)
 Art and Culture (73688)
 Automotive (145678)
 Blogs (75052)
 Boating (9840)
 Books (17133)
 Buddhism (4124)
 Business (1328521)
 Business News (426309)
 Business Opportunities (366263)
 Camping (10961)
 Career (72734)
 Christianity (15843)
 Collecting (11637)
 Communication (115055)
 Computers (241954)
 Construction (38996)
 Consumer (49680)
 Cooking (17061)
 Copywriting (6567)
 Crafts (18204)
 Cuisine (7538)
 Current Affairs (20387)
 Dating (45776)
 EBooks (19687)
 E-Commerce (48204)
 Education (185250)
 Electronics (83496)
 Email (6392)
 Entertainment (159830)
 Environment (28937)
 Ezine (3039)
 Ezine Publishing (5446)
 Ezine Sites (1550)
 Family & Parenting (110900)
 Fashion & Cosmetics (196389)
 Female Entrepreneurs (11842)
 Feng Shui (130)
 Finance & Investment (310271)
 Fitness (106098)
 Food & Beverages (62867)
 Free Web Resources (7938)
 Gambling (30225)
 Gardening (25106)
 Government (10513)
 Health (629508)
 Hinduism (2205)
 Hobbies (44039)
 Home Business (91556)
 Home Improvement (251348)
 Home Repair (46126)
 Humor (4823)
 Import - Export (5453)
 Insurance (45130)
 Interior Design (29546)
 International Property (3485)
 Internet (190983)
 Internet Marketing (146334)
 Investment (22824)
 Islam (1167)
 Judaism (1356)
 Law (80486)
 Link Popularity (4591)
 Manufacturing (20842)
 Marketing (98770)
 MLM (14136)
 Motivation (18213)
 Music (27002)
 New to the Internet (9479)
 Non-Profit Organizations (4048)
 Online Shopping (129616)
 Organizing (7803)
 Party Ideas (11855)
 Pets (38080)
 Poetry (2234)
 Press Release (12673)
 Public Speaking (5618)
 Publishing (7523)
 Quotes (2407)
 Real Estate (126620)
 Recreation & Leisure (95271)
 Relationships (87469)
 Research (16158)
 Sales (80321)
 Science & Technology (110219)
 Search Engines (23453)
 Self Improvement (153098)
 Seniors (6232)
 Sexuality (35942)
 Small Business (49284)
 Software (82995)
 Spiritual (23465)
 Sports (116079)
 Tax (7658)
 Telecommuting (34066)
 Travel & Tourism (307376)
 UK Property Investment (3121)
 Video Games (13428)
 Web Traffic (11727)
 Website Design (56822)
 Website Promotion (36567)
 World News (1000+)
 Writing (35769)
Author Spotlight
SHOVON JOARDER

Shovon Joarder has been working as Freelance Marketing Project Manager for over four years. He also ...more
ALFRED MEARS

Former English Teacher; Musician (20+ years); Freelance Writer ...more
MAXWELL JIANG

My mission is to help one million people recover from their exes, to provide valuable information so...more
RAHUL VERMA

Rahul Verma, founder of the award-winning web development and digital marketing firm Digital SEO Com...more
ADRIAN JOELE

I have been involved in nutrition and weight management for over 12 years and I like to share my kn...more


A Method That Revolutionizes Inbound Customer Service to an Unimaginable Level by Suman Dhankhar






Article Author Biography
A Method That Revolutionizes Inbound Customer Service to an Unimaginable Level by
Article Posted: 03/07/2018
Article Views: 804
Articles Written: 132
Word Count: 534
Article Votes: 0
AddThis Social Bookmark Button

A Method That Revolutionizes Inbound Customer Service to an Unimaginable Level


 
Advice,Business,Business Opportunities
Most of the products we purchase from any shops today offer you the toll free numbers that lets the customer to make a call to the concern people when they encounter any problems or issues related to the usage of the product. There are also certain employees who work to serve for the public only to deal with maintenance issues.

Although the contact centre originated in the year 1960’s with simple set of agents connecting with the customers through phone calls later on the concept got the up gradations as well as technologies insertions made the field to be famous among the industry with variant specializations involved. Now the industry sets up separate centers for the operations to be carried out.

A contact centre is nothing but a set of employees, utilizing techniques, processes and available resources in order to perform the exchange the information between the customers as well as with organization. A contact centre will offer either inbound or outbound services to the users round the clock or based on the timings of the service provider.

Sometimes the contact centre may provide both the services in one place it depends upon how they implement the methods. An inbound call center is the one that attends the call from the clients and responds with the set of services required by the individuals whenever they require assistance of the experts.

In order to perform operations effectively the contact centre should make use of high end tools purchased online or offline, complicated systems that can store the customer details and call log details, with completely skilled employees who are able to interact with multiple kinds of people.

A customer calls a contact center in order to make registration of the product they have purchased or for installing the new product or for making payments or to purchase the product. An Inbound customer service should have employees with the abilities to handle any type of queries submitted by the clients.

Most of the companies which offer such type of services recruit the individuals and provide training to the service personnel based on technical as well as product details for a period of one or two weeks on how to handle the client calls in an effective manner that helps the customer on time.

They are also trained to handle the calls fast in order to reduce the call waiting time of the other customers. But the call volumes for each customer will not be same for all the clients. Hence the employees must utilize the resources properly to answer the queries quick as well as in an understandable format of the customer in a short time.

There are also many up gradations under gone in this field to enhance the customer service on round the clock. Virtual call centre prototypes are available where the operator of the contact centre will pay for the equipments that are utilized for the operation either selecting monthly or annual service charge payment.

This type allows the employee to work in home itself no need of coming to office to perform the tasks. But the employee must have laptop connected to the internet in order to provide the services.

Related Articles - inbound call center, Inbound customer service,







Email this Article to a Friend!

Receive Articles like this one direct to your email box!
Subscribe for free today!

 Rate This Article  
Completely useless, should be removed from directory.
Minimal useful information.
Decent and informative.
Great article, very informative and helpful.
A 'Must Read'.



 Author Login 
LOGIN
Register for Author Account

 

Advertiser Login

 

ADVERTISE HERE NOW!
   Limited Time $60 Offer!
   90  Days-1.5 Million Views  

 

Great Paranormal Romance


GENE MYERS

Author of four books and two screenplays; frequent magazine contributor. I have four other books "in...more
STEPHEN BYE

Steve Bye is currently a fiction writer, who published his first novel, ‘Looking Forward Through The...more
LAURA JEEVES

At LeadGenerators, we specialise in content-led Online Marketing Strategies for our clients in the t...more
STEVERT MCKENZIE

Stevert Mckenzie, Travel Enthusiast. ...more
KIRAN KAUR

Kiranpreet (Kiran) Kaur, D.D.S., who received her Doctor of Dental Surgery degree from the prestigio...more
MICHAEL BRESCIANI

Rev Bresciani is the author of two Christian books. One book is an important and concisely written b...more
STEVE BURGESS

Steve Burgess is a freelance technology writer, a practicing computer forensics specialist as the pr...more
SUSAN FRIESEN

Susan Friesen, founder of the award-winning web development and digital marketing firm eVision Media...more
TIM FAY

I am not a writer nor am I trying to become a writer. I am an average person with average intelligen...more
JOANNA MORGAN

Joanna Morgan has a huge passion for making money online from home and enjoys traveling around the w...more

HomeLinksAbout UsContact UsTerms of UsePrivacy PolicyFAQResources
Copyright © 2019, All rights reserved.
Some pages may contain portions of text relating to certain topics obtained from wikipedia.org under the GNU FDL license