It seems as if the whole world is in accord with shopping online. Every year, e-commerce sales increase by 19% and are expected to reach $1.4 trillion by 2015! If you are among the remaining few who haven’t jumped on the bandwagon, then it’s time to stop being afraid of your own shadow. SiteJabber’s “Why are people afraid of e-commerce?” illustrates why there is an apprehension about purchasing online. Common fears included the e-commerce store being unreal, needing help from a salesperson, not being able to tell what the product is really like, and not being able to return the wrong product. Although, e-commerce fraud has been prevalent since the advent of the internet, Live chat software overcomes these problems. It is a web-based application that is designed to boost customer’s confidence in the e-commerce website. If you don’t want to fall victim to e-fraud, then purchase on sites that add chat to website. Unlike websites that provide customer support through live chat, your credit card is at the mercy of the hands of the e-retailer. E-commerce businesses that add chat to website demonstrate they are serious about boosting their profitability and customer satisfaction. Upon arrival to the website, customer service representatives greet visitors and proffer them assistance. Visitors can engage with CSR’s to discuss with them their fears of buying online. Through live-chat, CSR’s can exemplify their extensive knowledge about the website and the businesses. A customer can meaningfully discuss with them about product offerings, sales promotions, payment methods, shipping and return policy. This one-on-one conversation resolves quandaries that would have remain unsolved if live chat wasn’t present! live chat software seeks to heighten customer confidence by enabling interaction around the clock. CSR’s remain online on a 24/7 basis and offer live chat in multiple languages to assist customers at their convenience. Although, e-commerce websites may have support features such as email and phone calls, this web-based tool guarantees a stress-free method to resolve problems in real-time!
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