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| Articles by direct northstar |
1. UK Outsourcing Call Centres play significant role in customer retention!
October 29, 2013
On every normal day of call centres daily work routine executives receives a minimum of two sales-related calls per day. This sort of practice has become common nowadays where businesses make outbound calls with their present or potential customers for both cross selling and to produce profitable le...
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2. Understanding the role of call centres in the expansion of customer base!
October 25, 2013
When it comes to comparing different call centres on the basis of their performance measurement then you will find call centres of Northwest at their best. The reason behind this is the precision, zeal to perform better, empowerment management style and efficient yet effective planning of the resour...
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3. Improvising the Business Process Outsourcing Industry!
October 15, 2013
In marketing especially of those companies that are thinking about expansion always follow the philosophy of “Think Global and Act Local” and it is one of the effective one as well. Today it is not hard to reach your target customers wherever you are in the world and this happened due to the service...
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4. Why outsourcing call centres are cost effective?
October 14, 2013
Today every business is either looking for expansion or focussing on profit acceleration where customer orientation plays significant role. Did you know that about 60% start-up firms fail during their growth stage? And organizations that fail on customer retention ideology do not survive for very lo...
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5. Call Centre Jobs Have you made the Right Choice
August 26, 2013
Inbound Call Centres the standardized implementation of outsourcing services then you need to follow the environment of as they are known for providing some of the best services.">These days you will see lots of customer care jobs being advertised. The changing competitive scenario has made it m...
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6. Call Centre Aims at Complete Customer Care
August 25, 2013
Customer is King! Do what a customer wants! The one who owns a firm or is in the business has not just heard these phrases, but also does everything to make this possible. And, one-step to make this possible is solving customers’ problem on call. When your firm has a customer care number on which cu...
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7. Call Centre Jobs: Have You made the Right Choice?
August 08, 2013
These days you will see lots of customer care jobs being advertised. The changing competitive scenario has made it mandatory for every company to set up a customer care unit for customer support. Either the companies do it in their company or outsource the work. Whatever may be the case, there are a...
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8. Call Centre Outsourcing: Do it the Right Way
August 08, 2013
In this age of fierce competition, if you wish to stay ahead in the run, then you have to keep your customers happy. And for this, establish a good customer care set up. You can either do it in your company or outsource the complete process. If seen in the recent perspective, outsourcing has become ...
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9. Role of inbound Call Centres!
July 16, 2013
Inbound call centres play significant role in deciding the brand image of the business in the eyes of their customers because these are the voice of the company. In UK there are millions of companies that operate their customer service department by outsourcing this service from renowned and reliabl...
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10. Keep your Call Centres Representatives Motivated through Fun Games!
July 11, 2013
All kind of call centres whether it is on travel outsourcing or payment collection are considered as important consumer-customer service contact hubs. Every day approximately more than 300 calls are received or made by every representative that can leave anyone stressed and discouraged. In one of th...
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GENE MYERS
Author of four books and two screenplays; frequent magazine contributor. I have four other books "in...more
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TIM FAY
After 60-plus years of living, I am just trying to pass down some of the information that I have lea...more
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LAURA JEEVES
At LeadGenerators, we specialise in content-led Online Marketing Strategies for our clients in the t...more
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ALEX BELSEY
I am the editor of QUAY Magazine, a B2B publication based in the South West of the UK. I am also the...more
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SUSAN FRIESEN
Located in the lower mainland of B.C., Susan Friesen is a visionary brand strategist, entrepreneur, ...more
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STEPHEN BYE
Steve Bye is currently a fiction writer, who published his first novel, ‘Looking Forward Through the...more
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SHALINI MITTAL
A postgraduate in Fashion Technology. Shalini is a writer at heart! Writing for her is an expression...more
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ADRIAN JOELE
I have been involved in nutrition and weight management for over 12 years and I like to share my kn...more
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JAMES KENNY
James is a Research Enthusiast that focuses on the understanding of how things work and can be impro...more
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Author: direct northstar
