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| Articles by Michael Overton |
1. Achieve Outperformance with Contact Center Outsourcing Services
November 06, 2013
The proper use of social media helps businesses cultivate brand saliency and generate incremental revenues. Enterprises must customize their approach, redefine short and long term goals, reevaluate processes and improve service delivery to enhance customer experience.
Contact centers routine...
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2. Keys to Innovation in Business Processes
September 30, 2013
The evolution of clients from passive to active participants in creating value compels companies to address customer needs and expectations when designing products and services. Ensure enterprise innovation, through the contribution of ideas and ingenuous use of technology, by collaborating with a b...
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3. Interactive Media Can Benefit Healthcare Companies
September 30, 2013
Healthcare companies can take advantage of web based interactive technology to stay abreast of recent market trends and remain competitive in the industry. With the various health portals available (Yahoo!Health, WebMD, etc) partnering with a business process outsourcing company could maximizes the ...
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4. Achieving Intelligent Growth During Recessions
September 30, 2013
In recessionary times, many businesses frequently find it difficult to sustain growth or surpass the competition. Collaborating with an experienced business process outsourcing (BPO) company facilitates intelligent growth. BPO service providers offer short-term and long-term solutions to enhance gro...
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5. Actionable Analytics Influence Corporate Functions
September 12, 2013
Research and analytics enable companies to gain a competitive advantage by acquiring competitive and customer insights. Business functions including finance, risk management, human resources, marketing and sales, benefit from actionable analytics.
Research and analytics provide companies wi...
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6. How Collaboration with BPO Companies helps Retailers Tackle Challenges
September 11, 2013
As the global economy continues to be a concern, the retail and consumer packaged goods industry continues to suffer. Retailers are currently facing market saturation, high operating expenses, increased multi-channel purchases, buyers with less disposable income, reduced consumer loyalty, and the ri...
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7. Shipping Carriers' Journey to Outsourcing
September 11, 2013
Time has not been kind to the shipping industry. Among recent economic developments, carriers resorted to unconventional measures including forging alliances with competitors, realigning services, and slow steaming strategies. Business processing outsourcing has emerged as a support system to sustai...
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8. Prevent Loss by Outsourcing Online Fraud Management
September 11, 2013
The increased use of credit cards online, combined with the lack of resources to prevent online fraud and the growth of organized crime, has recently caused a significant increase in financial losses due to fraudulent transactions. In many cases, it is difficult to detect fraudulent activity until i...
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9. Business Organizations Should Outsource Research and Analysics to Outperform Competition
July 29, 2013
Outsourcing business research and analysis to seasoned providers has several advantages. It allows enterprises to move with the changing business environment, identify risks and opportunities, and get an unbiased perspective. Their input can enable businesses to keep themselves ready to take advanta...
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10. Outsourcing is a great solution for the Financial Industry
July 29, 2013
Nowadays, a lot of companies are using various industry focused outsourcing solutions in order to meet their business goals and objectives. Due to the highly fluctuating economy, financial services firms are one of many that take advantage of high-performance BPO organizations in order to streamline...
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STEPHEN BYE
Steve Bye is currently a fiction writer, who published his first novel, ‘Looking Forward Through the...more
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TIM FAY
After 60-plus years of living, I am just trying to pass down some of the information that I have lea...more
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GENE MYERS
Author of four books and two screenplays; frequent magazine contributor. I have four other books "in...more
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LAURA JEEVES
At LeadGenerators, we specialise in content-led Online Marketing Strategies for our clients in the t...more
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ALEX BELSEY
I am the editor of QUAY Magazine, a B2B publication based in the South West of the UK. I am also the...more
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SUSAN FRIESEN
Located in the lower mainland of B.C., Susan Friesen is a visionary brand strategist, entrepreneur, ...more
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SHALINI MITTAL
A postgraduate in Fashion Technology. Shalini is a writer at heart! Writing for her is an expression...more
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ADRIAN JOELE
I have been involved in nutrition and weight management for over 12 years and I like to share my kn...more
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JAMES KENNY
James is a Research Enthusiast that focuses on the understanding of how things work and can be impro...more
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Author: Michael Overton
