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| Displaying 71 to 80 of 80 articles |
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| Articles by Rich Flaherty |
71. How To Use Social Media Feedback
June 12, 2012
The number of social media sites seems to be growing every day, and trying to keep track of comments left on them by customers is challenging. However, it is critical that companies do track retail customer feedback on these sites for a variety of reasons, including: improving customer interactio...
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72. Use Social Media to Make Customer Opinion Tracking Easier
June 11, 2012
Business owners have become increasingly familiar with the importance of social media networking to their customer service and their success. However, if you participate in social media sites, you are probably familiar with status updates and tweets. While social media tracking can provide a trea...
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73. ServiceCheck Helps Businesses Keep Customers Coming Back
May 17, 2012
Especially in this economy, keeping customers happy is critical to remaining competitive and profitable. Customers who are unhappy with your product or services are quick to complain to friends, relatives and even strangers, thanks to social media outlets like Facebook and Twitter, which means that ...
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74. Why is Social Media Feedback Important?
May 17, 2012
As social media is becoming more and more popular every day, people are choosing to communicate with businesses through it. This is great if a customer is talking about what an excellent experience they had, but what if they are posting complaints on a business's Facebook profile page? This is where...
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75. Customer Feedback Programs Increase Loyalty and Profits
May 17, 2012
Today more than ever before, customer experiences can have a significant impact on your business. With websites like Facebook, Twitter and Yelp, customers are able to leave both praise and complaints for the world to read. Whether you own a store, restaurant or other customer-based business, the hig...
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76. Recovery of Lost Sales
May 17, 2012
It is a burden indeed to constantly search for new customers. Many companies lose money on a daily basis because they think that they have to consistently seek out new markets.
On the contrary! Marketing techniques are not reserved for new customers only. There is an entire discipline of mark...
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77. Customer Feedback Services a Win-Win for Consumer Businesses
April 23, 2012
As consumer-driven businesses work to stand out from the competition, there's one voice that's all too easy to overlook: the customer's. At the same time, failing to listen and react to customer input can be disastrous in the short-term as well as the long-term. It's true that handling cu...
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78. Customer Feedback Lights the Way to Business Success
April 20, 2012
It's ineffective and unwise to operate a consumer-oriented business without a means of soliciting and tracking customer feedback. Insight about the custo...
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79. Loyalty Card Customer Service Plays an Important Role in Customer Retention
March 12, 2012
A loyalty card customer service program helps businesses boost sales and profits. These programs can play an important role in converting visitors to customers. They strengthen relations with existing customers and create powerful brands. Companies that specialize in customer recovery techniques ...
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80. Customer Recovery and Feedback Solutions Create the Ultimate Customer Experience
March 12, 2012
An efficient customer recovery program is crucial for measuring customer satisfaction and encouraging top performance from a company's operating teams. The feedback program should provide ongoing contact with customers and allow quick response to issues affecting the customer experience. With the...
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Author of four books and two screenplays; frequent magazine contributor. I have four other books "in...more
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After 60-plus years of living, I am just trying to pass down some of the information that I have lea...more
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At LeadGenerators, we specialise in content-led Online Marketing Strategies for our clients in the t...more
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I am the editor of QUAY Magazine, a B2B publication based in the South West of the UK. I am also the...more
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Located in the lower mainland of B.C., Susan Friesen is a visionary brand strategist, entrepreneur, ...more
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Steve Bye is currently a fiction writer, who published his first novel, ‘Looking Forward Through the...more
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A postgraduate in Fashion Technology. Shalini is a writer at heart! Writing for her is an expression...more
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ADRIAN JOELE
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Author: Rich Flaherty
