There’s a lot to love about the British chef, Gordon Ramsay. |
He has incredible cooking knowledge and he’s very clever with his insults, not only to his student chefs, but to his customers too.
At least the way he portrays it in the reality cooking competition show he hosts, Hell’s Kitchen, he just doesn’t give a flying fork when customers complain to him directly.
I know that it’s all an act. He mentioned the way he interacts with his students is much less angry off camera. I’m sure that applies when he interacts with customers too, but he’s got the right idea.
The motto, “The customer is always right,” isn’t always accurate. If taken literally, your business can really suffer. Problems like customers disrespecting boundaries, becoming a people pleaser, and driving away your true customers will come up.
There was an article I read that’s similar to what I’m talking about right now.
If you look up…
“Chinese Restaurant Goes Viral for Savage Clap Backs of Negative Reviews”
You’ll see some of the responses that the restaurant owner wrote to customers that gave negative reviews.
One the one hand, you can argue that some of the responses are a bit harsh, I’ll agree to an extent. Maybe it wasn’t necessary to indirectly call customers stupid or idiot.
But at the same time, some responses were well-deserved. And this further supports the reason why I don’t trust, nor do I even bother to read customer reviews anymore.
Overall, I like the way they handle their business, especially when they let those customers know that they want nothing to do with them ever again.
And when you forever banish bad customers from doing business with you, that means you’ll have more time and energy to focus on serving your true customers.
By helping them and giving them the best customer experience possible, there’s almost no doubt that they’ll stick around for a long time.
Speaking of which, if you want to learn how to enhance your customer service skills, check out Vance Morris’ Tales From the Customer Service Crypt.
Just click on my affiliate link below.
About the author:
Ellisen Wang is an email copywriter and the author of “How to Become an Email Titan.” You can read the sample chapters of the book and learn how to write email copy that your subscribers will never get enough of and will make them want to buy from you by opting in at EllisenWang.com. When you opt in, you’ll also get daily copywriting, email marketing, and business tips sent straight to your inbox. If you don't want to optin, you can also read through the blog and listen to the audios for more marketing content and training.
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