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Throughout my life so far, I’ve only traveled by plane a total of two times. Once to Atlanta to attend a live seminar put up by the great business and mindset coach, David Neagle. The other time to Chicago with a friend as a spontaneous trip. Both of those airline experiences were quite pleasant. But I know some people have had unpleasant experiences, especially when they travel with children. Thankfully, American Airlines has a heart and I read that they launched a new program to make group traveling a lot less stressful. For a small fee of $150, or large depending on your viewpoint, you’ll have someone assist you throughout the entire process from checking in to boarding. It doesn’t sound like a big deal the way I explained it. But to a person who has to look after hard-to-control children on top of dealing with airport stress, being offered an extra hand sounds life-saving. It’s as if you have a personal assistant on your side. To the right person, he or she would gladly spend that amount of money. Now if you ask me, that is good customer service. I think all businesses, big or small, should strive to give their customers an experience at that level. And when you do it right, those happy customers will be more than willing to stick around and will gladly spend their money on you. Speaking of better customer service, if you want to learn how to enhance your customer service skills, I personally recommend reading Vance Morris’ book, Tales From the Customer Service Crypt. It’s a short read, but extremely valuable nonetheless. To get yourself a copy of the book, just click on my affiliate link below. https://EllisenWang.com/customer-service-crypt About the author: Ellisen Wang is an email copywriter and the author of “How to Become an Email Titan.” You can read the sample chapters of the book and learn how to write email copy that your subscribers will never get enough of and will make them want to buy from you by opting in at EllisenWang.com. When you opt in, you’ll also get daily copywriting, email marketing, and business tips sent straight to your inbox. If you don't want to optin, you can also read through the blog and listen to the audios for more marketing content and training.
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