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Through the full use of external feedback, Maerkaxi not only achieved the stability of Xerox, Xerox also received a new development. That despite desperate battle to win a lot of praise for her, but who still Zheng Chen, Xerox CEO Maerkaxi very calm. She is still often a smile, would still take off at 6 pm every day, "shirt", back to dinner with his family. In her eyes, Xerox, after all, is not a small workshop, if a CEO can not be done during working hours to work, it shows that she's working methods may not be appropriate. At least for now, Maerkaxi in Xerox's method is effective. Xerox 2001 loss of 94 million U.S. dollars, and by 2006 had achieved 1.2 billion profit. Maerkaxi took office six years, Xerox's profit margins increased by 3 times. Get from the staff there what? With Maerkaxi own words to explain her unusual therapies for Xerox no odd?? Seize two key employees and customers. This is no different from many other companies. Whether struggling in times of hardship, or invincible business, almost without exception, claimed that attention to employees and customers. So, what are the special features of Maerkaxi? Fact, Maerkaxi success is coincident with the principles of cybernetics. Control theory that feedback control and stability of the system plays a decisive role. Whether in business or military or other fields, many of the ultimate failure can be attributed to the lack of feedback. American Independence War, the British colonizers to suppress the uprising of Americans, who organized a major campaign?? Saratoga campaign. At that time, British commanders were trying to send two troops from Canada and New York to surround and annihilate the United States in Saratoga insurgents. However, when a British force arrived at the designated location, the other British troops have disappeared. Result, the British failed. After identification, the British commander of the combat command issued only a force of them, another force has not received the order. If the commanders receive timely feedback from the troops, this is clearly avoidable. But survey shows that most people are not good at or unwilling to provide direct feedback, the company is also true. Maerkaxi before taking office, Xerox has been known from the death is close at hand. Xerox reduced an important reason, is the lack of feedback from employees and customers, resulting in a leader is difficult to understand the command and control of enterprise and market development of the real effects of the situation. Maerkaxi to change this situation. According to her, just took office in 2000 when his life is almost on the plane. She non-stop around the world to see Xerox employees, held a staff meeting, and staff interviews. In short, as long as there is a chance to talk to her and the staff will, sincere, open to listen to their views. She rarely headquarters staff sometimes she would have walked into the office, and they talk about business opportunities, talk about customers, of course, talk about their children, families and so on. However, Maerkaxi not be indecisive. Fully understand, including employees, customers, analysts and other aspects of the view, she announced layoffs in three years, 3 million people, and stop some of its business, including Maerkaxi when just entering the work Xerox department?? Inkjet printers business. In addition, Xerox has sold 1.3 billion U.S. dollars to its half stake in Fuji Xerox. Whether layoffs or exit a business, Maerkaxi attach great importance to employee feedback. She normally does not allow subordinates to give her the bad news announced, but personal communication with staff, to explain them to do. She also informed the employees about how to solve its problems, as they describe the future of Xerox, which aims to increase staff confidence in the future, to avoid the employees concerned only negative information. Maerkaxi that good leaders must recognize the scale has been short, and are willing to anytime, anywhere to learn from others, and must authorize others to decision-making. Whether authority to achieve the desired results, depend on the feedback from the exercise of power, while the leaders of humility is helpful to accommodate feedback and continuous improvement based on feedback of their command and control arts. We are high quality suppliers, our products such as small speakers Manufacturer , polycrystalline solar cells for oversee buyer. To know more, please visits China Products.
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