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Employee engagement is not at all that important anymore, as thought by many companies these days. Most people have started referring to employee engagement as the fad of the millennium in terms of management. It’s actually just a cover-up for something we’re more familiar with, employee satisfaction. It doesn’t really matter what type of business you’re running, it’s actually your own perception of what areas of your business are thought to be important. Let’s look into some of these groups and see how important support chat software could it be. One of the key groups to your business are its external customers; the group of people who keep a business running. Customer experience and satisfaction is the main concern for businesses because without an adequate level of these two states, there will be no business, no value for shareholders and hence, no jobs. It’s important to address this matter by introducing new practices perhaps something like live website support. Another important person(s) in a business is the boss. Your boss is more important than you and all of your colleagues. His authority overpowers yours. There’s another group of individuals which are considered to be important – your internal customers. Internal customers are the different departments in your company like marketing, R&D, operations and the like. It’s important to communicate with these departments to see what’s going on in other areas of your business. R&D is an important stakeholder of your business as they come up with new features and tools which can be introduced. They can also see what new practices are trending, for example, live website chat support. They’ll see exactly how useful and beneficial this tool is to help you build a more credible relationship with customers. At the very bottom of the list, you’ll find the employees of a company. It’s something no company manager or leader will admit but it’s true. Employees are found to be at the very bottom of the list in terms of importance. But this doesn’t mean they should be completely ignored because without them, nothing will work properly especially at times when you’re introducing new processes and features to help your business out, like support chat software.
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