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Managing a team is harder than just one or two staff at a time. You do not get as much one-on-one time to train and monitor them. You also do not have the time to make a personal bond with each of your staff. Sometimes cultivating a blanket of respect is the best you can do until you have had enough time to bond with them all as both a boss and someone they can respect. Talk to the previous duty manager Talking to the previous duty manager is what you should do as a professional manager, and will stop you appearing silly if a staff member knows a piece of information before you do. Have a team meeting The bigger your staff number then the more important that it is that you have a team meeting at the beginning of every shift. It subtly allows your staff to see who is in charge, and allows you to inform them of any changes and give them instructions on what to do with their workday. Bring in the people who do not engage with the team meeting If you hold your team meeting with everybody stood up, you must make sure that all the staff are the same distance away from you as each other. You will often find that one or two people hang back and stand noticeably further away from you. Do not raise your voice so that they can hear, and do not ignore the fact. Ask them to move closer so that they can hear you. The psychological effect of literally bringing them into the group is far better than the negative effects of allowing them to remain outside the group during the staff meeting. Tell them when they are doing well Many managers are told that they should not compliment their staff too much because it causes jealously and the staff may become complacent. This theory is old and you should ignore it. If a staff member works very hard and receives no recognition, then he or she will soon loose his or her motivation to work hard. Don’t forget that some people integrate their job into their personality and draw a lot of pride from being good at their job. The worst thing you can do is ignore that person’s hard work. Make your staff members feel needed Many times, you will find that staff apathy is caused by the fact that they do not feel needed at work. If a staff member does not feel as if he or she is needed at work, then he or she will slowly pull away from the group and may eventually become a malcontent instead of a team player. Track down workplace mediators for your business, as discussed by Keith Barrett. This article may be used by any website publisher, though this resource box must always be included in full.
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