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Tech Mahindra and Comptel Corporation have announced partnership to roll out an end-to-end order fulfilment platform at a Southeast African communications service provider (CSP).This rollout will help transform the operator's BSS/OSS into one that ensures a high customer experience and strong business growth by supporting operational excellence. This project of both the companies will be an initiative to extend the partnership between the companies to cover professional services, systems integration and a joint go-to-market plan. Pritam Parvatkar, Global Head, Alliances & Partnerships, Tech Mahindra and Mahindra Satyam, said, "We are pleased to have further strengthened our partnership with Comptel. This collaboration will ensure that we support CSPs like this Southeast African operator through their business and operational transformation initiatives, to reach their strategic objectives and enhance the customer experience. This recent win also demonstrates our ability in helping CSPs to streamline their IT portfolios and achieve a lower TCO." Mika Korpinen, Senior Vice-President, Middle East and Africa, Comptel, said, "We are pleased to work closely with Tech Mahindra and welcome a new CSP customer into the Comptel family.With our robust fulfilment platform, the operator will be able to remove bottlenecks in the service creation and delivery process, shortening time-to-market and ensuring accurate, high-quality offerings. This will put the CSP in a prime position to improve customer satisfaction and become the operator of choice in the region." The key features of the joint platform designed by both Tech Mahindra and Comptel will include network inventory, order management, catalogue, provisioning and activation, and number management.">Tech Mahindra and Comptel Corporation have announced partnership to roll out an end-to-end order fulfilment platform at a Southeast African communications service provider (CSP).This rollout will help transform the operator's BSS/OSS into one that ensures a high customer experience and strong business growth by supporting operational excellence. This project of both the companies will be an initiative to extend the partnership between the companies to cover professional services, systems integration and a joint go-to-market plan. Pritam Parvatkar, Global Head, Alliances & Partnerships, Tech Mahindra and Mahindra Satyam, said, "We are pleased to have further strengthened our partnership with Comptel. This collaboration will ensure that we support CSPs like this Southeast African operator through their business and operational transformation initiatives, to reach their strategic objectives and enhance the customer experience. This recent win also demonstrates our ability in helping CSPs to streamline their IT portfolios and achieve a lower TCO." Mika Korpinen, Senior Vice-President, Middle East and Africa, Comptel, said, "We are pleased to work closely with Tech Mahindra and welcome a new CSP customer into the Comptel family.With our robust fulfilment platform, the operator will be able to remove bottlenecks in the service creation and delivery process, shortening time-to-market and ensuring accurate, high-quality offerings. This will put the CSP in a prime position to improve customer satisfaction and become the operator of choice in the region." The key features of the joint platform designed by both Tech Mahindra and Comptel will include network inventory, order management, catalogue, provisioning and activation, and number management.
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Tech Mahindra, Comptel Corporation, Pritam Parvatkar, Global Head, Alliances & Partnerships, Tech Mahindra and Mahindra Satyam, IT news magazines India,
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