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When placed in difficult situations a person has to take into consideration some of the relevant conditions of the situation. When dealing with problematic situations there is a need to ascertain, what factors need to be changed to bring the circumstance to a positive conclusion Individuals need to determine what they are expecting from the situation, in which they are presently involved? Until these questions can be answered, no one is ready to get involved with a difficult or highly charged situation. The Reflection of Yourself In order to avoid a bad reaction or making a situation worse, it is necessary when possible to plan ahead: Prior to engaging in a difficult situation a person needs to figure out in advance how they are going to respond if and when the situation becomes difficult. “Will you walk away? Will you back off until things calm down?” This process can help you focus on issues and concepts that might elevate the difficult people’s responses into heated responses. It is important to remember, “You can’t control other people’s behavior, but you can control the way you respond”. Difficult Situations are a Reflection of Ones Inner State When people create negative situations, it is usually a reflection of their own inner turmoil being expressed externally and others just happen to be in front of that expression. It is not usually personal, so when dealing with difficult situations do not take it personally. This may be difficult because psychologically our egos respond to problems and conflict. People who are often bored and unhappy in their own lives seem to want to take others down with them. There have been many times when a random person has purposefully spoken a hurtful comment to see if anyone else would respond to his or her comment, waiting eagerly to respond with more aggression. If individuals respond impulsively, they have invested energy in defending themselves and feel more psychologically compelled to defend them, going forward and creating a problematic situation for others. Take notice how the angrier the people’s thoughts become, the angrier they become. It is a negative downward spiral, which is the basis of problematic situation. Dealing with Difficult People There will always be people who do not want to cooperate. They seem to become the perennial part of the problems and stress we encounter in everyday life. However, it has to be realized that people are just as entitled to their opinions as you are. It is important when dealing with difficult situations to allow them to express how they feel and then let it be. Remember that it is all relative and a matter of perspective. What some people would consider positive can be perceived by others as negative. When we react, it becomes me-versus-you, who is right? Some people may have a less than eloquent way of expressing themselves, it may even be offensive, but they are still entitled to do so. They have the right to express their own opinions and we have the right and will power to choose our responses. We can choose peace or we can choose conflict. In dealing with problematic situations, what is focused on tends to expand itself. Since most individuals can only focus on one thing at a time, the energy spent on negativity is energy that could have been spent on a person’s own well-being. It is essential that each person’s critical ability to deal with real-life problematic situations be enhanced. In that way, dealing with difficult situations can be done without exerting much effort and energy. Even though the fight response is automatic, it is not always accurate. In fact, most of the time when the fight response is triggered it is a false alarm because in most problematic situations there is no threat to survival. That is because when confronted with a stressful uncomfortable situation, that part of the brain, which initiates the automatic part of the fight response, cannot distinguish between a real threat and a perceived threat. It is important to remember that negative behavior begets a negative response. It definitely works as a chain. When an altercation is started, it will not end in a good way. It happens, when a thorough examination of the situation is made by all parties that a difference will be made and the resolution will end positively. It is necessary to keep cool and not to waste energy in these situations. Instead, energy should be reserved for doing positive things for others. Avoid expressing anger in a very liberated way. Be modest and calm when faced with undesirable arguments. Always keep in mind that people must never be deprived of their freedom of speech. Learn to listen creatively to each opinion. In that way, you will be given the same respect from others when it is your turn to speak. Master management behavior and you will truly possess the expertise on how to work with difficult people. Get to know how to master management behavior and how to work with difficult people. This program is exclusively available at www.explore-the-challenge.com. Summary: This article aims to educate people as to how to master management behavior. It also provides definite strategies as to how to work with difficult people effectively and productively.
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