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Technology is changing everything; it is affecting every sphere of our lives. One area that has seen a dominance of technology is computer support. From the traditional burden of carrying a PC to a vendor or calling a technician home, this support has now turned remote, where personal interaction is not even needed. But, like everything has some merits and demerits, even the online computer tech support falls in this ‘everything’. This service, which was anticipated to be useful for computer wretched users, involves a user calling as per their convenience and getting quick resolution in a more affordable way. Seeing the increasing demand of this service, today many tech support companies have emerged. There has been a simultaneous rise in the number of bogus online tech support companies as well, which has led to increased incidences of online scams and data theft. So, before taking services, users must ensure that the company is genuine. The numbers of authentic tech support companies that exist today are many. Technicians here are all certified, experienced and have in-depth knowledge about the subject. Round the clock availability, services offered even on weekends and holidays, and support for computer, router, printer and more are just few beneficial features of such companies. Also, experts here work to help customers experience satisfaction. The different types of scams that happened Our increased dependence on technology has led to a rapid augment in the number of gadgets and devices we use. Computers have now diversified into laptops, notebooks, tablets and smartphones. All these devices if not functioning appropriately, can lead us into a big trouble. What users then count on is the tech support companies, where experts offer dedicated support. In the race of genuine service providers, many fraud companies have also surfaced. This has led to the emergence of frauds and scams that are enough to make users worried about the reliability of tech support companies. The first type of scam is where the company calls the users, informing them about an issue or security conflict. Most users frightened with this and in lack of apt knowledge agree to the technicians and pay them a huge amount with nothing to pay for in reality. Giving remote access can make any person ripped off of not their money alone, but confidential data and information. The second type of scam is where a user calls a remote computer repair specialist, and they offer in return new software or wish to access the system remotely. Users thinking them to be genuine, offer permission, which leads to data theft and the confidential information going into the wrong hands. The final word Scams are a part of life and this can happen in any field and tech support is no different. In the end, its personal choice and wisdom of a user, to rely only on a genuine company and an authentic service provider. The rising scam incidences can in no way considered a parameter to make impression about the entire community involved in this work. ‘A fish can spoil the whole pond’, is a common saying, but this does not works everywhere. So, use your wisdom and develop the power to judge and differentiate between the right from the wrong. The author is an experienced Computer Support specialist who works at SupportMart. The company is a leading name in this scenario known to offer reliable Microsoft support, Dell Support, Sony Online HP Support that can be availed anytime and any day at the toll free number 1 800 793 7521.
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