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| Articles by Andy Gross |
1. Live Operators Use SMS to Send Messages
October 23, 2013
Short messaging service (SMS) is a simple protocol and collection of supporting servers and hardware that make text messaging possible. SMS allows a message of up to 160 characters to be sent to a mobile device. This can be done from another mobile device, an application or an online service capable...
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2. Tips for Hiring the Right Receptionist
October 22, 2013
No exaggeration. The success of a business depends in part on a talented receptionist. An underappreciated but critically important position, the receptionist is usually the first point of contact that a customer will have with your business. As such, they play a significant role in how the public p...
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3. What Can Telemarketing Through a Customer Service Call Center Do For Me?
October 08, 2013
Some businesses still haven’t gotten involved in telemarketing because they are not sure what 800 services or a customer service call center can do for them. Others feel that some other approach fits their c...
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4. Offshore vs. U.S. Customer Service Call Center: Which Option is Right for You?
September 30, 2013
When you are operating a business, excellent customer service is paramount to building a reputation and revenue. One of the most important components of great customer service is allowing your customers to get in touch with you anytime they need to. The best way to do this is to use
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5. Spend Less Time at the Office With These Tips for Small Business Owners
September 13, 2013
Many small businesses succeed because the owners dedicate a large amount of time and energy to the company. This is done to control certain aspects of the business and sometimes to reduce costs, but entrepreneurs do not have to sacrifice success just to have more free time during the week. Here are ...
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6. Disappointed Customers Use Social Media to Air Grievances: A Phone Answering Service Can Help
August 28, 2013
Online reputation management is just another name for using the best social media practices when it comes to creating, maintaining and improving a company's reputation. Certain techniques can help companies improve their public standing resulting in better sales, operations and customer fulfillm...
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7. Measuring the Performance of Your Call Center Service
August 20, 2013
Workforce managers in call centers use a variety of actual and calculated metrics to measure effectiveness throughout the day. These metrics include service levels, handle times and the number of idle agents. The metrics allow for accurate forecasting of staff levels for different seasons. They also...
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8. Disaster Preparedness: How a Call Center Service Can Help
August 12, 2013
When people think about disaster preparedness, they typically think about things like stockpiling water and making sure that everything is on pallets and out of the path of water. However, if you are a business, whether you are large or small, your preparation needs to take several different forms. ...
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9. Save Your Business Money by Confirming Appointments
August 05, 2013
Businesses that rely on customer appointments must always worry about people not showing up or people misunderstanding the scheduling. Most of these appointments are made and managed through regular phone calls between the business and the client. It is not always practical or economical for a busin...
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10. Bilingual Customer Service A Necessity For Business
July 31, 2013
The inability to communicate with non-English speakers is a serious problem for American businesses and one that many are desperately trying to overcome. In modern business, companies that ignore the rapidly growing population of non-English speakers are doing so at their peril; this is equally true...
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TIM FAY
After 60-plus years of living, I am just trying to pass down some of the information that I have lea...more
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STEPHEN BYE
Steve Bye is currently a fiction writer, who published his first novel, ‘Looking Forward Through the...more
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GENE MYERS
Author of four books and two screenplays; frequent magazine contributor. I have four other books "in...more
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LAURA JEEVES
At LeadGenerators, we specialise in content-led Online Marketing Strategies for our clients in the t...more
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ALEX BELSEY
I am the editor of QUAY Magazine, a B2B publication based in the South West of the UK. I am also the...more
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SUSAN FRIESEN
Located in the lower mainland of B.C., Susan Friesen is a visionary brand strategist, entrepreneur, ...more
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SHALINI MITTAL
A postgraduate in Fashion Technology. Shalini is a writer at heart! Writing for her is an expression...more
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ADRIAN JOELE
I have been involved in nutrition and weight management for over 12 years and I like to share my kn...more
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JAMES KENNY
James is a Research Enthusiast that focuses on the understanding of how things work and can be impro...more
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Author: Andy Gross
